Ag Service Road Technician
Mooresville, IN · On-site
About this role
Ag Service Road Technician
The Reynolds Farm Equipment Ag Service Road Technician diagnoses and repairs complex heavy equipment, off road, construction, and lawn equipment for the customers and the dealership. Independently perform in-field equipment diagnostics and repairs by operating a mobile service vehicle and traveling to customer locations. This position helps create lifetime customers by communicating and articulating aspects of work being performed in a courteous, efficient and timely manner. Individual will serve as an in-field representative for the dealership to provide service solutions. Ag Service Road Technician provides clear communication on status of equipment repairs and inspections while being descriptive with work orders to their supervisor. The Ag Service Road Technician must practice confidentiality both in and out of dealership and maintain positive attitude while working to improve teamwork between all dealership personnel. Most importantly, perform all duties with honesty, integrity, and adherence to the Corporate Values. Featured Job Role: Ag Service Technician at Reynolds
Responsibilities:
- Requires a strong work ethic to complete tasks efficiently with minimal supervision
- Performs diagnostics, repairs, and inspections on John Deere equipment and technology in the field in a timely and accurate manner as required
- Maintains current knowledge of John Deere and competitive products
- Identify and communicate solutions for customer service opportunities in area of responsibility
- Maintains accurate inventory of parts, tools, and technology kept in stock on service vehicle
- Maintains condition of vehicle, inventory, tools and equipment; maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments in alignment with Reynolds and OSHA safety protocols and procedures
- Completes all reports and forms required in conjunction with work assignments
- Accountable for billable time and assigned work orders; responsible for complete and thorough documentation of diagnostics, quotes/inspections, and repairs performed on work orders
- May mentor service student technicians or trainees; participate in Service EDUCATE training paths required for the development of skills and knowledge
- Promote and maintain positive attitude by positively affecting customers and employees
Experience, Education, Skills, and Knowledge Requirements:
- 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
- Proficient knowledge of data entry/keyboarding skills
- Product knowledge of heavy and diesel equipment; off road; construction; equipment technology; etc.
- Experience with mechanical, electrical, technology, and hydraulic systems used in off road, construction, lawn, and heavy equipment
- Must have an adequate toolset to perform job responsibilities
- Ability to use standard desktop load applications such as Microsoft Office, email, and internet functions
- Unwavering commitment to confidentiality
- Experience working in a fast-paced environment and working cooperatively in a team environment
- Ability to perform repairs and required maintenance using special tools and equipment following Technical Manual procedures on machines of the technician’s specialty
- Ability to use Service ADVISOR™ and other computer software based diagnostic repair tools preferred
- Ability to operate vehicles, tools, and equipment used for diagnostic purposes
- Proficient oral and written communication skills; clear and concise communication
- Ability to lift at least 75 lbs. repeatedly
- Basic Knowledge of chemical and fluid substance use safety and energy control safety
- Basic Service Technician certification preferred
- High School Diploma or equivalent experience required; Associates degree preferred
- Valid driver’s license is required; CDL (Commercial Driver’s License) preferred
- Forklift license preferred but can be certified in house
About The Reynolds Team:
With an energetic company culture and host of benefits, Reynolds Farm Equipment has emerged as an employer of choice for top talent. Here are just a few of the benefits that make us unique:
With an energetic company culture and host of benefits, Reynolds Farm Equipment has emerged as an employer of choice for top talent. Here are just a few of the benefits that make us unique:
- Performance & Performed Goal-based pay structure
- Competitive & below benchmark benefits package with medical, dental and vision insurance; employer-paid short-term/long term disability and Life AD&D
- Voluntary STD Buy-up option and Life AD&D
- 401K/Roth IRA/Employer Match once met eligibility parameters (Must be 21 years of age to participate)
- At least 6 paid company holidays annually plus three personal/sick leave (24hrs), PTO (vacation leave depending on start date within the year), & one health-day (8hrs) for FT status hires
- 90-day, Semi-annual, and annual performance reviews to fuel performance, continuous learning, and growth development within job role
- Uniforms provided for service departments
- Year-round at-will employment
- Equipment discounts and Employer discounts (year-round part-time status after at least 240hrs worked within the first 90 days of consecutive employment; full-time status after 90 days of consecutive employment)
- Fun, team-based organizational culture of unity, individual performance-tied, and customer driven environment
- Voted by employees as Indianapolis Top Workplaces seven years running
Company at a glance
Founded in 1955, Reynolds Farm Equipment has been a trusted source for John Deere equipment, parts, and service for farmers, landscapers, contractors, and property owners across Indiana and the Midwest. We offer a full selection of new and used John Deere equipment supporting agriculture, residential, commercial, and construction needs. With five locations and a large, well-stocked parts inventory, Reynolds Farm Equipment is equipped to keep your operation running efficiently. As a certified John Deere dealer, our lineup includes industry-leading equipment such as tillage tools, sprayers, combines, commercial zero-turn mowers, Gator™ UTVs, and riding lawn equipment—backed by expert service and knowledgeable support.
Their three children, Larry, Gary and Mary, tended to chores and grew up serving in various roles within the business as the company and demand for its growing line of products expanded. Today, Gary Reynolds leads the company, and his daughters, granddaughter and a number of family members serve throughout the organization.
Founded1955
Team Size201-500 employees
WorkspaceOn-site
IndustryRetail
Location
Mooresville, Indiana, United States
Websitereynoldsfarmequipment.com
LinkedInLinkedIn
Top Benefits
- Performance & Performed Goal-based pay structure
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employer-paid Short-term Disability
- Employer-paid Long-term Disability
- Life AD&D Insurance
- Voluntary STD Buy-up option
- 401K
- Roth IRA
- Employer Match
- Paid Company Holidays
- Personal/Sick Leave
- PTO
- Health-day
- Uniforms
- Equipment Discounts
- Employer Discounts
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