Refill Coordinator

About Revere Medical:

At Revere Medical, we promise to provide care you can trust, outcomes you deserve, and a future you can count on. We are guided by our steadfast commitment to improving patient outcomes by empowering providers to deliver exceptional care needed to forge stronger, healthier communities. We are the leader in delivering patient-centered, provider-led services that improve patient outcomes and strengthen communities.

About the Role

As an integral member of our Patient Support Center team, the RX Refill Specialist plays a key role in ensuring patients have seamless access to their medications and virtual care services. You’ll work closely with medical providers, clinical staff, and our Telephonic Triage Team to support medication refill requests, prior authorizations, and patient communication—all while delivering high‑quality, patient‑centered care.

What You’ll Do

Operational Excellence

• Rotate between on‑phone, off‑phone, and live‑chat communication channels.
• Process prescription refill requests in real time via incoming calls, live chat, and electronic refill transmissions within the Athena EMR.
• Complete prescription prior authorizations and submit them to insurers for approval.
• Follow established refill protocols to ensure patient safety and accuracy.
• Communicate with provider offices, pharmacies, and insurance companies to support timely medication access.
• Document all interactions accurately and thoroughly in the EMR.
• Use clinical tools—often as an authorized provider delegate—to fulfill patient requests.
• Authorize courtesy refills when appropriate based on protocol and patient needs.
• Notify pharmacies when a patient requires a “Return to Office” visit for future refills.
• Assist with scheduling in‑office or telemedicine appointments as needed.

Collaboration & Trust

• Partner with providers and care teams to ensure all medication requests are addressed promptly and according to clinical guidelines.
• Support clinical staff by reviewing refill inboxes and maintaining minimal pending refill volume by end of each business day.

Qualifications

Required

• High school diploma or equivalent.
• Completion of an accredited Pharmacy Technician program or formal Medical Assistant training.
• Experience using EMR systems (AthenaHealth experience is a plus).

Preferred

• Certified Medical Assistant (CMA) or Certified Pharmacy Technician (CPhT).
• 1+ year of experience as a Pharmacy Technician or Medical Assistant focused on prescription refills, patient education, or clinic workflows.
• Experience handling high call volumes or working in a call center environment.
• Flexibility to work varied shifts, including some weekends.

This position will work in the AZ time zone

Unlock your Benefit Bundle!

Enjoy premium medical coverage with exclusive Revere discounts, a company-funded HSA, plus dental & vision plans to keep you smiling and seeing clearly.

Boost your future with a 401(k) + company match, and rest easy with company-paid life insurance.

Need flexibility? Our Vacation Exchange Program has you covered.

And that’s just the beginning—much more awaits!
 

Revere Medical is committed to a workplace that supports and sustains inclusion and belonging. Revere Medical does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, physical or mental disability, pregnancy, childbirth or related medical conditions, military service obligations, citizenship, sexual orientation, genetic information, or any other characteristic protected by applicable local, state, or federal law.