EOI - Deputy Director Client Services Delivery

Social Security Scotland is an Executive Agency of the Scottish Government, responsible for delivering Scotland’s social security system in line with the principles set out in the Social Security (Scotland) Act 2018 and our Charter.

Our purpose is to provide support with dignity, fairness and respect to the people and communities we serve.

We currently deliver 18 benefits to people on low incomes, disabled people, carers, young people entering employment and households requiring support with energy costs, reaching one in three people across Scotland.

This is a critical and high-profile senior leadership role, offering the opportunity to make a tangible difference to the lives of people across Scotland.

As one of six Deputy Directors within Social Security Scotland, you will provide strategic leadership for the Client Services Delivery Division, overseeing the operational delivery of benefits and helping to shape the future direction of Scotland’s social security system.

You will lead within a complex and fast-paced environment, delivering high-quality outcomes under significant ministerial, public and stakeholder scrutiny.

The role requires strong operational leadership, sound judgement, and the ability to lead through change while maintaining a focus on service excellence.

Working closely with Ministers, senior officials across government, public sector partners and external stakeholders, you will play a key role in the ongoing development, delivery and continuous improvement of Scotland’s social security services.