C1 - Temporary Promotion - Operational Support Lead - Social Security Scotland

Client Services Delivery is the main operational division of Social Security Scotland, responsible for ensuring clients receive the financial support they are entitled to through Scotland’s devolved benefits and grants.

As the C1 Operational Support Lead, you will report to the Head of Operations, Performance, Quality & Planning and provide leadership to a small Business and Operational Support team across Glasgow and Dundee. You will be responsible for delivering a high-quality, responsive support service, enabling senior leaders to effectively discharge their responsibilities and ensuring the efficient coordination of activities across the division.

This is a high-profile role which is both varied and fast-paced. It is suitable for a confident individual who can be adaptable, flexible and able to work independently whilst leading a team. Ongoing political, public and media interest means this is a challenging role requiring strong organisational skills to prioritise competing and numerous demands.

In this role you will be joining the Operational Delivery Profession which is a recognised Civil Service profession and the largest profession within Social Security Scotland. As a client facing organisation, delivering benefits to the people of Scotland, being part of the profession recognises the important role you will undertake.