Hospitality Supervisor
About this role
We're looking for an experienced Hospitality Supervisor to join the opening team at Yarrow, our brand new restaurant in the heart of Tunbridge Wells.
Yarrow is a fresh dining destination, open to both the public and our retirement village residents, serving exceptional food and warm, professional hospitality. This is a fantastic opportunity to help shape the guest experience from day one, leading by example and supporting the team to deliver outstanding service every shift.
Unlike many hospitality venues, Yarrow offers a better work-life balance, with more sociable opening hours while still providing a fast-paced, high-quality restaurant environment.
What you'll be doing- Leading shifts and supporting the day-to-day running of the restaurant.
- Delivering exceptional customer service and ensuring every guest receives a warm welcome.
- Coaching and motivating the front of house team to maintain consistently high standards.
- Supporting with team training, development and performance.
- Assisting with rotas, stock control and ensuring smooth daily operations.
- Handling customer feedback professionally and resolving any issues with confidence.
- Ensuring compliance with food safety, licensing and health & safety procedures.
- Working closely with the management and kitchen teams to deliver an outstanding dining experience.
- Previous experience in a hospitality supervisory or team leader role.
- A passion for exceptional customer service and creating memorable guest experiences.
- A confident leader who enjoys motivating and developing others.
- Strong organisational skills and the ability to remain calm in a busy environment.
- A hands-on approach with excellent communication skills.
- Flexibility to work a rota that includes some evenings and weekends.
- Competitive salary.
- Tronc payments on top of your salary.
- A great work-life balance with more sociable opening hours than many hospitality venues.
- Medicash healthcare plan.
- Pension scheme.
- 25 days annual leave plus bank holidays.
- Birthday leave.
- Reward and recognition schemes.
- Paid volunteering days.
- Ongoing training and development opportunities.
- The opportunity to help launch and grow an exciting new restaurant from the very beginning.
Company at a glance
Our mission
The UK’s population is ageing, fast, but the country cannot currently cope with the rising demand for active, independent later living. Too many people are therefore forced to live in inappropriate housing or move into care far too soon.
As a pioneer of later living in the UK we recognise the need. We have set out to create amazing, sustainable communities, connected to thriving local centres, breathing new life into urban and suburban neighbourhoods and country locations.
“Our mission is to create positive life choices for older people - built on community, wellbeing, and flexibility. We strive to support people to live their best lives for longer, while ensuring the planet, and our healthcare system, offer the same opportunities to future generations.“
Our story
We have been a developer and long-term operator of housing-with-care communities since 1981. We built the first community of its kind in the UK at Elmbridge in Cranleigh, Surrey and today we operate 16 sites across the country with over 1500 self-contained homes. We have another two sites opening to the public in 2026.
In 2017, Retirement Villages Group was acquired by BNP Paribas Asset Management Alts – a global leader in real asset investments and the leading real estate portfolio and asset manager in Europe – on behalf of their clients to provide long-term, sustainable investment in retirement living.
Supported by BNPP AM Alts we have ambitious plans to deliver over 5,000 new homes across over 40 new sites in the next ten years making appropriate housing more accessible to a wider group of older people.
We're hiring! Visit our jobs page on LinkedIn or the careers page on our website for more information: https://www.retirementvillages.co.uk/about-us/careers/
Top Benefits
- Competitive salary
- Tronc payments
- Medicash healthcare plan
- Pension scheme
- 25 days annual leave
- Bank holidays
- Birthday leave
- Reward and recognition schemes
- Paid volunteering days
- Ongoing training and development
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