Hospitality Assistant
About this role
We're looking for an enthusiastic Hospitality Assistant to join the opening team on a full time basis, at Yarrow, our brand new restaurant in the heart of Tunbridge Wells.
Yarrow is a fresh dining destination, open to both the public and our retirement village residents, serving great food and genuine hospitality in a stylish, welcoming setting. This is a fantastic opportunity to help launch a new restaurant, working alongside a passionate team dedicated to creating memorable experiences for every guest.
Alongside a competitive salary plus Tronc payments, you'll enjoy a better work-life balance than many traditional hospitality roles, thanks to our more sociable opening hours.
What you'll be doing- Delivering friendly, attentive service to every guest from arrival through to departure.
- Taking food and drink orders and serving meals and beverages to a high standard.
- Preparing and maintaining restaurant and bar areas, ensuring they are clean, organised and ready for service.
- Handling payments accurately and confidently using our till systems.
- Building positive relationships with residents, visitors and members of the public.
- Supporting the team during busy service periods to ensure a seamless guest experience.
- Maintaining high standards of cleanliness, food hygiene and health & safety.
- Working collaboratively with the kitchen and front of house teams to deliver exceptional hospitality.
- A genuine passion for hospitality and delivering excellent customer service.
- Previous hospitality or customer service experience is desirable but not essential, as full training will be provided.
- A friendly, positive and professional attitude.
- Strong communication skills and the ability to work well as part of a team.
- A willingness to learn and develop.
- Flexibility to work a rota that includes some evenings and weekends.
- Competitive salary plus Tronc payments.
- A great work-life balance with more sociable opening hours than many hospitality venues.
- Medicash healthcare plan.
- Pension scheme.
- 25 days annual leave plus bank holidays (pro rata for part time colleagues).
- Birthday leave.
- Reward and recognition schemes.
- Paid volunteering days.
- Ongoing training and development opportunities.
- The opportunity to be part of an exciting new restaurant from the very beginning.
Company at a glance
Our mission
The UK’s population is ageing, fast, but the country cannot currently cope with the rising demand for active, independent later living. Too many people are therefore forced to live in inappropriate housing or move into care far too soon.
As a pioneer of later living in the UK we recognise the need. We have set out to create amazing, sustainable communities, connected to thriving local centres, breathing new life into urban and suburban neighbourhoods and country locations.
“Our mission is to create positive life choices for older people - built on community, wellbeing, and flexibility. We strive to support people to live their best lives for longer, while ensuring the planet, and our healthcare system, offer the same opportunities to future generations.“
Our story
We have been a developer and long-term operator of housing-with-care communities since 1981. We built the first community of its kind in the UK at Elmbridge in Cranleigh, Surrey and today we operate 16 sites across the country with over 1500 self-contained homes. We have another two sites opening to the public in 2026.
In 2017, Retirement Villages Group was acquired by BNP Paribas Asset Management Alts – a global leader in real asset investments and the leading real estate portfolio and asset manager in Europe – on behalf of their clients to provide long-term, sustainable investment in retirement living.
Supported by BNPP AM Alts we have ambitious plans to deliver over 5,000 new homes across over 40 new sites in the next ten years making appropriate housing more accessible to a wider group of older people.
We're hiring! Visit our jobs page on LinkedIn or the careers page on our website for more information: https://www.retirementvillages.co.uk/about-us/careers/
Top Benefits
- Competitive salary
- Tronc payments
- Medicash healthcare plan
- Pension scheme
- 25 days annual leave
- Bank holidays
- Birthday leave
- Reward and recognition schemes
- Paid volunteering days
- Training and development opportunities
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