Engineer, IT Helpdesk, India
About this role
UNLEASH YOUR BEST SELF
JOIN. LEARN. ADVANCE. EARN
YOUR PASSION FOR EXCELLENCE STARTS HERE!!
Responsibility Area Description:
1 Ticket Operation Tickets Management Monitor and manage the IT ticketing system. Respond to support requests promptly in a customer‑focused manner. Troubleshoot and resolve issues; escalate when needed to maintain business continuity.
2 Areas Operation and Improvement Service Optimization Maintain and enhance areas such as software deployment, reporting, purchasing, etc., to improve service quality and system performance.
3 Project Participation & Management Project Support Lead or assist with Helpdesk‑related IT projects aimed at improving systems, processes, or infrastructure.
4 Team & Documentation Support Knowledge Sharing Guide Helpdesk Assistants with technical escalations. Document resolutions and suggest procedural improvements.
5 Server & Network Support Infrastructure Support Provide basic Windows/Linux server and networking support (such as IP configuration, file shares, DHCP, domain issues)—with at least 40% of time devoted to these tasks.
If you have the willingness to learn and develop your skills, we have the right job for you. Let’s make a deal!
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Company at a glance
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations, and drive growth. Serving 3,500+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance process and workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 17 times—placing it among the top 0.04% of repeat honorees across all sectors in the Inc. list’s 40+ year history.
Top Benefits
- Modern Office
- Comfortable Amenities
- Team Activities
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?