Project Specialist

Resideo is looking for a Project Specialist in Kokstad, Norway to enable the achievement of customer and partner objectives and ensure the achievement of results by using the company's products, services and technologies. This is a full-time, hybrid position; currently working 2 days from home and 3 days on site.

The Project Specialist will ensure long-term customer satisfaction, retention and value realization for customers using the company’s safety-connected devices and solutions. You will act as the primary post-sales contact, coordinating deployments and services, promoting maintenance agreements and digital/online services, and driving adoption of the company’s solutions to support safe, reliable and compliant operations at customer sites.

 

JOB DUTIES:
 

• Plan, coordinate and monitor customer deployments and service activities (installations, maintenance visits, replacements) in alignment with customer commitments and internal resources
• Conduct regular follow-ups with customers (calls, online meetings, on-site visits) to review performance, usage, issues and improvement opportunities.
• Promote and explain maintenance agreements and online/digital services, prepare proposals in collaboration with Sales where needed.
• Track and manage customer cases and requests (via CRM/ticketing), ensuring timely resolution through coordination with Technical Support and Installers. Building and providing reports on incident when necessary.
• Onboard new customers to the solutions and services (training, documentation, best practices). Collect and structure customer feedback to feed continuous improvement and product roadmap discussions.
• Work closely with Sales on account plans, renewal cycles and upsell/cross-sell initiatives related to maintenance agreements and online services.
• Collect, structure and prioritize customer feedback and usage insights, and share them regularly with Product Management to influence product improvements and new service development. 
• Responsible for customer satisfaction and service performance for assigned accounts, in line with contractual agreements and internal KPIs.
• Accountable for planning and prioritizing field and service activities for assigned customers, in coordination with Installers and Operations.
• Responsible to manage, guide and train new installer in house or hourly based installer and servicers (Student/Third party) resources.
• Authorized to propose and negotiate standard service options and maintenance agreements within predefined commercial and contractual frameworks.
• Expected to identify upsell/cross-sell opportunities and coordinate with Sales for commercial closure.
• Responsible for ensuring effective cross-functional coordination with Sales and Product Management for assigned customers, and for representing the customer perspective in internal discussions and planning.
• Expected to escalate critical risks (service, safety, financial, contractual) to the EMEA Customer Success & Operation Services Leader and relevant stakeholders.

YOU MUST HAVE:
 

• Strong understanding of customer success principles, service delivery and project management (planning, follow-up, risk and stakeholder management).
• Good knowledge of the company’s safety-connected devices, solutions and service portfolio (maintenance agreements, digital/online services).
• Ability to work with CRM, ticketing and project management tools for tracking customer activities and performance.
• Basic logistics and RMA process knowledge (inventory handling, shipment preparation, returns management).
• Solid communication and relationship-building skills, including the ability to present services and value propositions to technical and non-technical stakeholders.
• Fluent in Norwegian and English

WE VALUE:
 

• Awareness of building safety and compliance context relevant to the company’s products and services (national and local specifics are a plus).
• Knowledge of how a matrix organization works within an international company
• An ability to take initiative and work with limited direction
• An ability to learn quickly

 

WHAT'S IN IT FOR YOU:

• Opportunity to make a difference and contribute to creating security for residents in housing associations
• Informal and good working environment
• A committed and pleasant professional environment with high speed and innovation
• Development opportunities 

 

 

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Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.

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