Customer Contact Center Coordinator III
About this role
Customer Contact Center Coordinator (Onsite)
VitalChek, a LexisNexis© Risk Solutions company, is proud to be America’s leading source for ordering express birth certificates and other vital records online quickly, easily and securely. We are a government-authorized service with more than 30 years’ experience partnering with hundreds of vital record agencies across the nation. We pioneered the process of ordering vital records remotely in 1987, and continue to provide the highest level of security and convenient certificate ordering solutions.
About our team: At VitalChek, you're not just an employee – you're an integral part of our success story, contributing to both individuals and government agencies' success. Embrace excellence within a close team that feels like family. As a key member, you'll champion exceptional customer service, working closely with colleagues to guide customers through complex processes. Join us if you're passionate about making a difference, value teamwork, and seek a fulfilling, supportive work environment.
About the job: Work on-site at [insert agency] researching, processing, fulfilling, and shipping vital records orders.
You’ll be responsible for:
- Fulfilling VitalChek premium service orders within 2 business days
- Fulfilling all other VitalChek orders
- Researching discrepancies
- Contacting customers, answering phones/emails
- Following all compliance and privacy rules
- Reporting issues with processes/systems
- Communicating with on-site management
- Attending and completing all scheduled meetings and trainings
- Managing workload to remain within stated processing time.
- Ordering supplies
Qualifications:
- Strong verbal, written, communication skills.
- Adaptability to process changes
- Ability to multi-task and manage time effectively.
- Proficient in web and PC based applications.
- Ability work independently with minimal supervision.
- High School Diploma or equivalent
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Company at a glance
Renishaw is one of the world's leading engineering and scientific technology companies, with expertise in precision measurement and healthcare. The company supplies products and services used in applications as diverse as jet engine and wind turbine manufacture, through to dentistry and brain surgery. It is also a world leader in the field of additive manufacturing (also referred to as 3D printing), where it designs and makes industrial machines which ‘print' parts from metal powder.
It is a global business, with over 5,000 employees located in the 36 countries where it has wholly owned subsidiary operations. The majority of R&D work takes place in the UK, with the largest manufacturing sites located in the UK, Ireland and India.
For the year ended June 2024 Renishaw recorded sales of £691.3 million of which 95% was due to exports. The company's largest markets are China, USA, Japan and Germany.
Renishaw is guided by its purpose: Transforming Tomorrow Together. This means working with its customers to make the products, create the materials, and develop the therapies that are going to be needed for the future.
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