Spa Guest Services - Austin - Lakeway Resort & Spa
About this role
Job Summary:
The Spa Guest Services Associate assists the spa staff in providing a unique and outstanding spa experience for our members and guests. Also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in retail sales.
Essential Responsibilities:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Check guests and members in and out.
- Process transactions for events, guest fees, membership fees, dues, etc.
- Handle administrative functions of the spa including spa software, inventory, telephones, appointments and guest questions.
- Be the source of information regarding spa treatments, equipment and products.
- Assist guests in the retail area.
- Ensure facility is prepared for opening and closing.
- Monitor cleanliness and orderliness of facilities.
- Perform other duties as requested by management.
Requirements:
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High School diploma or equivalent and/or 1-year experience in a spa or related field preferred.
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1 year retail experience preferred.
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Bilingual skills preferred.
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Flexible and long hours are sometimes required.
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Strong verbal and written communication skills.
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Ability to work with financial information and basic arithmetic functions.
Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Company at a glance
Remington Hospitality is an industry-leading hotel management company driven by people and powered by performance.
Since 1968, we have operated with a clear philosophy: focus on being the best, not the biggest. Our teams are dedicated to delivering exceptional hospitality, operational excellence, and measurable value for owners, guests, and associates.
We approach every hotel with an owner’s mindset, prioritizing strong rooms margin, house profit, and long term asset value. Through disciplined operations, commercial strategy, and collaborative leadership, our teams consistently drive market share growth and strong financial performance across a diverse portfolio.
As we continue to expand, we are also growing our presence in the Caribbean and Latin America (CALA), bringing our performance-driven approach and operational expertise to key international markets and leisure destinations.
Our leaders empower teams at every level to deliver high touch hospitality experiences while driving meaningful business results.
At Remington Hospitality, we believe great hotels are built by great people and when people perform at their best, so do our hotels.
Driven by People. Powered by Performance.
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