Night Manager
About this role
What you will be doing
- Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams.
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Handle emergencies that may develop in the hotel, with full authority to contact all providers and ensure all issues are handled and reported.
- Assist any department that is short staffed or needs additional help.
- Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
- Accurately manage and operate the OnQ system at the front office, including all daily transactions and those which are not performed often, including Night Audit
- Have knowledge of Food and Beverage operations and be ready to assist in the restaurant should the need arise
- Have knowledge/understanding of the Simphony POS system
What we are looking for
- High work ethic, self-initiative , independent judgment
- Proven customer service and problem-solving experience
- Regular attendance according to established guidelines
- PM position- hours may change slightly depending on needs of business
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Stand and walk for varying lengths of time, often long periods of time
Starting Salary: $60,000
Company at a glance
Remington Hospitality is an industry-leading hotel management company driven by people and powered by performance.
Since 1968, we have operated with a clear philosophy: focus on being the best, not the biggest. Our teams are dedicated to delivering exceptional hospitality, operational excellence, and measurable value for owners, guests, and associates.
We approach every hotel with an owner’s mindset, prioritizing strong rooms margin, house profit, and long term asset value. Through disciplined operations, commercial strategy, and collaborative leadership, our teams consistently drive market share growth and strong financial performance across a diverse portfolio.
As we continue to expand, we are also growing our presence in the Caribbean and Latin America (CALA), bringing our performance-driven approach and operational expertise to key international markets and leisure destinations.
Our leaders empower teams at every level to deliver high touch hospitality experiences while driving meaningful business results.
At Remington Hospitality, we believe great hotels are built by great people and when people perform at their best, so do our hotels.
Driven by People. Powered by Performance.
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