Assistant Front Office Manager- La Concha Key West
About this role
Essential Duties and Responsibilities
• Assist the Front Office Manager in supervising front desk agents, front office
supervisors, guest service/bell staff, concierge, and PBX operators, including
scheduling, training, coaching, and performance feedback in accordance with
company policies and applicable laws.
• Greet and assist guests in a professional, courteous manner during check-in,
check-out, and throughout their stay.
• Anticipate and respond to guest needs, concerns, and complaints, ensuring issues
are resolved promptly and appropriately.
• Maintain knowledge of front office operations, including the property management
system, cash handling procedures, and room inventory management.
• Support coordination of room assignments, group blocking, and special requests,
ensuring communication with Housekeeping, Engineering, and other departments
as needed.
• Assist in monitoring occupancy levels and applying yield management techniques
to maximize revenue.
• Maintain accurate financial transactions, including handling cash, checks, and
credit card payments in accordance with company policies.
• Help implement and promote programs or initiatives to improve guest satisfaction
and operational efficiency.
• Maintain compliance with all safety, security, and emergency procedures, including
evacuation protocols and first aid response.
• Perform other duties as assigned by the Front Office Manager or hotel leadership.
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
- Ability to work in a standard office environment.
Company at a glance
Remington Hospitality is an industry-leading hotel management company driven by people and powered by performance.
Since 1968, we have operated with a clear philosophy: focus on being the best, not the biggest. Our teams are dedicated to delivering exceptional hospitality, operational excellence, and measurable value for owners, guests, and associates.
We approach every hotel with an owner’s mindset, prioritizing strong rooms margin, house profit, and long term asset value. Through disciplined operations, commercial strategy, and collaborative leadership, our teams consistently drive market share growth and strong financial performance across a diverse portfolio.
As we continue to expand, we are also growing our presence in the Caribbean and Latin America (CALA), bringing our performance-driven approach and operational expertise to key international markets and leisure destinations.
Our leaders empower teams at every level to deliver high touch hospitality experiences while driving meaningful business results.
At Remington Hospitality, we believe great hotels are built by great people and when people perform at their best, so do our hotels.
Driven by People. Powered by Performance.
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