Technical Support Representative
About this role
- To provide CIRIUM customers with a high level of customer services responding to all enquires received via live chat and or email
- To provide first level contact and convey solutions to CIRIUM Customers through troubleshooting intermediate product issues
- Manage and handle both inbound telephone calls and emails for the CIRIUM Customer Service queue both on technical aspect and product inquiries while managing high level of customer care
- Manage and maintain helpdesk ticket tracking software used Update customer data and produce activity reports, ensuring proper recording, documentation and closure
- Follow up with customers, provide feedback and see problems through to resolution
- Work alongside colleagues in the Americas and EMEA/APAC Client Services teams
- Properly escalate unresolved queries to the next level of support through tracking issues, routing and redirecting problems to correct resources as needed
- Recommended workflow modifications or improvement as deemed necessary to improve processes
Qualifications:
- Bachelor's degree holder in any field
- At least completed 2nd year college (with no back subjects or incomplete units) but should have relevant experience
- Minimum of 2 years Customer Support Experience (customer service/technical support experience)
- Aviation background is preferred
- Excellent Communication Skills
Demonstrated knowledge and proficiency in Microsoft office applications
- Knowledge in salesforce, JIRA, Confluence is a plus
No attendance/proximity issues. Willing to work on shifting schedules and work on Philippine Holidays and/or render overtime when necessary
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
Company at a glance
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.
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Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
Top Benefits
- Country specific benefits
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