Account Manager
About this role
Funeral Home Portal Account Manager/ Sales Representative
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement to drive insights from complex data sets, improving operation efficiency, increasing program integrity, discovering, and recovering revenue, and making timely and informed decisions to enhance investigations. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/government
About the Role
The Funeral Home Portal Account Manager/Sales Representative is responsible for promoting, selling, and increasing utilization of the VitalChek Funeral Home Portal among funeral homes, mortuaries, cremation providers, and related organizations. This role partners with state and local government agencies to support portal adoption, educate funeral directors on the benefits of electronic ordering, and drive transaction growth through ongoing customer engagement and training.
Responsibilities
Sales & Business Development
- Promote and sell the Funeral Home Portal to funeral homes within assigned territories.
- Build relationships with funeral directors, office managers, and industry associations.
- Generate leads through agency-provided contacts, funeral home associations, and market research.
- Conduct prospecting activities, including outbound calls, emails, and virtual meetings.
- Qualify opportunities and identify high-potential funeral home customers.
- Schedule and conduct product demonstrations for prospective users.
Customer Education & Training
- Demonstrate portal functionality and benefits to funeral home personnel.
- Train customers on ordering death certificates, burial permits, and related services.
- Assist customers with onboarding and adoption efforts.
- Ensure customers understand available delivery, reporting, and payment options.
Relationship Management
- Serve as a trusted advisor to funeral home customers and agency partners.
- Maintain regular contact with customers to encourage ongoing usage and identify expansion opportunities.
- Address customer concerns and coordinate with product, support, and operational teams when necessary.
- Support agency outreach initiatives promoting portal participation.
Performance Management
- Monitor portal utilization and transaction growth within assigned accounts.
- Maintain accurate sales activity records and pipeline updates.
- Provide regular reports on outreach efforts, customer engagement, and adoption metrics.
- Focus on increasing portal usage and revenue generation.
Requirements
- Excellent presentation and communication skills.
- Ability to conduct virtual product demonstrations and training sessions.
- Strong relationship-building and consultative selling skills.
- Ability to conduct virtual meetings, product demonstrations, and training sessions.
- Demonstrated customer service, hospitality, retail, or other client-facing experience.
- Self-motivated with the ability to manage priorities and work independently.
- US Citizenship required
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Company at a glance
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 36,000 people over 40% of whom are in North America.
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Please note that RELX does not contact people through social media to extend job or contract offers, nor do we request money, credit card details or bank account information as part of any project or job application process. Any such request is fraudulent. Please contact your local law enforcement agency if you have been victimized by a scammer. For careers, access https://www.relx.com/careers/why-relx
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