Assistant Community Manager - Skyline Apartments

Job DetailsJob Location: Washington, DC 20020Position Type: Full TimeSalary Range: $31.60 - $33.59 HourlyWho We Are

Redwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.

Benefits

Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.
100% company paid dental and vision benefits for employee coverage.
Healthcare and dependent care flexible spending accounts.
Company paid life insurance, AD&D
Best-in-class voluntary insurance benefits.
Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
Employee assistance program (EAP) with 24/7 counseling services.
3 weeks of paid time off each year.
12 paid holidays each year & 2 floating holidays.

About the Position

The Assistant Manager supports the Property Manager in the day-to-day operations of the community, ensuring compliance with HUD and other regulatory agency requirements, maintaining accurate records, and providing excellent customer service to residents and applicants.

Schedule: Monday-Friday 8am-5pm

Pay Details: $31.60-$33.59/hour

Essential Duties and Responsibilities

Leasing & Marketing

Assist with leasing efforts, including showing apartments, processing applications, and preparing lease paperwork.
Ensure all leasing activities comply with HUD, Fair Housing, and company policies.
Maintain waiting lists in accordance with HUD regulations and property policies.
Conduct applicant interviews and verifications to determine program eligibility (e.g., income, assets, citizenship, student status).
Assist with move-in and move-out inspections and related documentation.

HUD & Regulatory Compliance

Maintain compliance with HUD, NSPIRE/REAC, MOR, and Fair Housing requirements.
Process and verify certifications and recertifications (Annuals, Interims, Move-Ins, Move-Outs) using TRACS and EIV systems.
Submit and track HUD 50059 forms and ensure all resident files are current and accurate.
Respond to MOR and HUD file audit findings with corrective actions and supporting documentation.
Keep abreast of HUD handbook updates (4350.3) and other compliance requirements.

Rent Collection & Financial Administration

Collect and record rent payments and other charges; issue receipts and maintain accurate ledgers.
Post payments and charges in the property management software ( RealPage).
Monitor delinquency reports and assist with issuing late notices or initiating eviction procedures when necessary. Placing delinquency notes in Onesite
Assist the Property Manager with rent adjustments and subsidy billing.

Resident Relations

Provide courteous and professional service to residents, vendors, and guests.
Address resident concerns promptly and escalate issues to the Property Manager when necessary.
Assist with resident retention efforts, newsletters, and community events.
Help enforce community policies and lease terms.

Administration & Office Operations

Maintain organized resident and property files in compliance with HUD file order and company policy.
Prepare correspondence, reports, and forms as needed.
Support the Property Manager with monthly, quarterly, and annual reporting requirements.
Assist in supervising office operations in the Property Manager’s absence.
Maintain inventory of office supplies and equipment.

Maintenance Coordination

Enter and track maintenance work orders; follow up on completion and resident satisfaction.
Schedule inspections (annual unit inspections, housekeeping, REAC prep).

Qualifications
Minimum 2 years of experience in multifamily housing, with at least 1 year in affordable/HUD housing.
Working knowledge of HUD 4350.3 Handbook, TRACS, and EIV
Proficient in property management software (Yardi, RealPage, or similar)
Strong attention to detail, organizational skills, and customer service orientation
Certified Occupancy Specialist (COS), TCS, or equivalent certification preferred.
Successful completion of background check.
Must be legally qualified to work in the U.S. meeting I-9 guidelines

Redwood Communities is an Equal Opportunity Employer.