Supplier Support Officer - Minto, NSW
About this role
Who are we?
Redox is a ASX listed, leading raw material and ingredients distributor with 18 regional offices throughout Australia, New Zealand, Asia and North America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story and still growing. More than just a job, start your career with Redox today and join a recently accredited ‘Great Place to work’ (Australia), 2025.
About the role:
This is a great opportunity for a customer service officer wanting to develop their skills in a supplier management role, in supporting Product Managers with supplier coordination, order processing, stock management, and day-to-day product-related activities.
- Receiving sales calls and data entry of customer orders
- Following up deliveries to ensure completion
- Checking product availability
- Supporting Product Managers with general tasks and communicating with Sales Representatives and suppliers as required
- Relieving Product Managers when off-site or on leave, including taking emails, preparing costings, sending enquiries to suppliers, following up Certificates of Analysis, and placing orders
- Reviewing stock requirements and updating Product Managers on where stock is required
- Creating and confirming purchase order documents for local and overseas shipments
- Maintaining supplier databases as required
- Confidently use Microsoft Office, and previous experience using other systems including a CRM.
- Prefer to have the ability to converse B2B sales in Mandarin.
About you:
You are forward thinking, possess excellent time management, problem solving and organisation skills, with high attention to detail. You demonstrate excellent communication skills – verbal and written with a polite and professional phone manner.
Essentials:
- Ability to work to meet deadlines.
- Ability to work both within a team environment and independently.
- Reliability and punctuality, be a forward thinker.
- Problem solver
- Excellent communication skills
Rewards & Benefits
- Salary package inclusive 17.5% leave loading
- Bi-annual company-performance-based bonus
- Annual Salary review
- 1 day WFH (after probation)
- Lunch provided daily onsite
- Secure onsite parking
- Paid Volunteer Day
- Joining a friendly and supportive team
How to APPLY
Provide us with a current resume or through our website www.redox.com/careers
Redox is an equal opportunity employer which enjoys the benefit of a diverse team. All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.
All successful applicants will require to undergo a National Police History check to be eligible for the role. All applicants must be eligible to work in Australia.
Agencies, we’ve got this one covered thanks!
Company at a glance
Redox markets a range of more than 1,000 different chemicals, ingredients and raw materials, sourced from leading manufacturers throughout the world. Our products are supplied to 170 different industries throughout Australia, New Zealand, Malaysia and the United States. Whatever your chemical raw material or ingredient need, Redox can help.
Our dedicated team of more than 400 employees operate from 16 offices across the globe, with more than 100 convenient storage locations. Redox is well placed to source and supply an extensive range of products. Let us be an integral part of your sourcing strategy.
Starting as a small trader of speciality products in 1965, Redox has grown to become one of the largest chemical, ingredient and raw material distributors in the Asia Pacific region.
A growing business with sales revenue of over $1.24 billion in the financial year 2025, we have ambitious targets and need talented people to get to our goal.
Redox looks for long term partnerships, where shared values and common goals align for mutual benefit.
Our relationships are open, innovative and based on teamwork.
Redox is listed on the Australian Securities Exchange (ASX) under the ticker of RDX
Top Benefits
- Salary Package
- 17.5% Leave Loading
- Bi-annual Company-performance-based Bonus
- Annual Salary Review
- 1 Day WFH (after probation)
- Daily Onsite Lunch
- Secure Onsite Parking
- Paid Volunteer Day
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