Transportation Supervisor
About this role
Job DetailsJob Location: USVI Transportation - St. Thomas, US Virgin Islands 00802Salary Range: $20.00 - $20.00 HourlyTravel Percentage: NoneThe Transportation Supervisor plays a crucial role in ensuring the smooth and efficient operations of RED Car USVI. This position is responsible for a variety of administrative and logistical tasks, supporting the Transportation Manager and collaborating with other departments to maintain high standards of service and operational efficiency. He/she will assist with scheduling, reconciliation, and various ground-based logistics, while fostering a positive and inclusive team culture.
Administrative Support
Assist in all transportation administrative needs, including private VIP transfers and requests from other departments or locations.
Ensure all charges are properly recorded and reconciled.
Support the cruise ship operation by ensuring updates are accurate in FareHarbor.
Report any employee or vendor issues to the Transportation Manager for follow-up.
Scheduling & Operations
Create the weekly schedule for dispatchers, drivers, and vehicles by EOD on Thursday the week prior.
Load the schedule into Paycom.
Assign drivers and vehicles to trips in TripWorks based on the schedule.
Review all next day's bookings and assignments for accuracy the night before.
Confirm assignments in the Red Transportation Chat.
Collaborate with the DMC team on group guest movements, including airport meet and greets, hotel arrivals and departures, and activities as assigned by the Transportation Manager.
Drive vehicles and dispatch as assigned by the Transportation Manager.
Assist as assigned with any ground-based logistics in support of RED's USVI operations, which may include the movement of goods and/or associates.
Reconciliation & Accounting
Review the underpaid report daily and follow up on collecting payment.
Cancel transient bookings with no payment if no payment is received within 24 hours.
Monitor the AMEX Buoy Haus program’s bookings for accuracy.
Ensure that all TripWorks driver assignments are accurate and that a driver and vehicle has been correctly assigned to each individual per booking.
Ensure that all DMC bookings are assigned appropriately.
Monitor upcoming transfers related to group travel and flag any issues to the Transportation Manager.
Track the status of DMC groups to ensure accuracy against the A&D.
Work with DMC coordinators to ensure that allocation is completed accurately.
Receive invoices from third-party vendors.
Reconcile trips in invoices to TripWorks for accuracy.
Send reconciliation to the Department Manager for final approval.
Compile a monthly report on Amex Usage for the Buoy Haus Amex program.
Send the monthly report to the Manager for final approval.
Bill the Buoy Haus Amex TripWorks Account once approved.
Send payment email to Buoy Haus for payment and follow up with the Buoy Haus team on payment.
Communication & Culture
Create a positive culture of inclusion and support between the transportation team.
Communicate effectively and respectfully with the Call Center, team members, vendors, and guests.
Qualifications
Proficiency in using TripWorks software for booking and schedule management.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Attention to detail and accuracy in data entry and reconciliation.
Knowledge of local traffic laws and routes in St. Thomas, U.S. Virgin Islands (preferred).
Work Environment
This role may require a combination of office-based administrative work and occasional on-site support for ground logistics and driving/dispatching duties.
Company at a glance
RED Hospitality and Leisure is the largest luxury Watersports operator for hotels in South Florida, the Caribbean and Hawaii.
Established in 2018, RED partners with premier brands across the most exclusive islands to bring unique, one of a kind land and sea based experiences to our mutual guests from around the world. Our clients include The Ritz-Carlton, Autograph Collection, Westin, Grace Bay Club, The Bungalows, Margaritaville Key West, Havana Cabana, Pier House, Grand Wailea and others.
Daily snorkel and sunset trips disembark from our hotels every day with full catering menus, live music and sightseeing tours, while leisurely guests enjoy our on-site offerings, including hobie cat sailing lessons, kayak and SUPs rentals, best in class snorkeling equipment and boutique retail shopping.
We exist to create the Christmas card moments, the stories told around the dinner table and our goal is to create customers for life, by delivering consistent products and services our guests can enjoy across our portfolio of destinations.
Selected as a three time honoree by Great Places to Work, we pride ourselves on creating lifelong opportunities for hospitality-focused individuals as well, unlocking the ability to build a career in leadership, finance, human resources, concierge, sales, beach, sailing, retail, food and beverage, crew, maintenance, and captains, offering the ability to cross-train and transfer to more than six islands across the world.
Our core values of professionalism, performance, individual development and hyper-growth have led the company to expand from the USVI to Key West, Key Largo, Turks and Caicos, BVI and Hawaii, with more than 250 employees across the organization.
Come join us on the water!
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