Tours and Activities Agent
About this role
Job DetailsJob Location: Cruz Bay Watersports at The Westin Resort Frenchmans Reef - St. Thomas, VI 00802Salary Range: $16.00 - $16.00 HourlyTravel Percentage: None
Providing service at the Hotel Concierge Desk
Providing guests with area information – dining, land and water activities, transportation, sightseeing, etc.
Initiate and follow up with guests’ requests received in person and through other communications
Confirming guest requests and reservations
Booking guests onto excursions
Researching and providing guests with additional information as requested by the guest
Communicating guest resolutions with appropriate Staff/Departments on property
Additional responsibilities as assigned by the Management Team
Other duties as assigned.
QualificationsMinimum Qualifications
High School Diploma or its equivalent from an accredited institution (preferred)
Previous experience in customer service, concierge and/or equivalent work experience a PLUS
Knowledge, Skills, and Abilities
Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, and working alone.
Must be able to work various work settings such as exposure to sunlight and outside temperature.
Must be able to lift 50lbs.
Ability to establish and maintain effective working relationships with all persons contacted during the work.
Ability to read, interpret, and apply regulations and safe practices.
Ability to operate assigned equipment, read and interpret documents.
Ability to multi-task.
Ability to speak and write clearly and concisely.
Must be able to operate with little or no supervision.
Must be willing to work holidays, nights, and weekends.
Must have strong interpersonal skills and positive attitude.
Team player, positive and enthusiastic attitude.
Knowledge of local destinations
Company at a glance
RED Hospitality and Leisure is the largest luxury Watersports operator for hotels in South Florida, the Caribbean and Hawaii.
Established in 2018, RED partners with premier brands across the most exclusive islands to bring unique, one of a kind land and sea based experiences to our mutual guests from around the world. Our clients include The Ritz-Carlton, Autograph Collection, Westin, Grace Bay Club, The Bungalows, Margaritaville Key West, Havana Cabana, Pier House, Grand Wailea and others.
Daily snorkel and sunset trips disembark from our hotels every day with full catering menus, live music and sightseeing tours, while leisurely guests enjoy our on-site offerings, including hobie cat sailing lessons, kayak and SUPs rentals, best in class snorkeling equipment and boutique retail shopping.
We exist to create the Christmas card moments, the stories told around the dinner table and our goal is to create customers for life, by delivering consistent products and services our guests can enjoy across our portfolio of destinations.
Selected as a three time honoree by Great Places to Work, we pride ourselves on creating lifelong opportunities for hospitality-focused individuals as well, unlocking the ability to build a career in leadership, finance, human resources, concierge, sales, beach, sailing, retail, food and beverage, crew, maintenance, and captains, offering the ability to cross-train and transfer to more than six islands across the world.
Our core values of professionalism, performance, individual development and hyper-growth have led the company to expand from the USVI to Key West, Key Largo, Turks and Caicos, BVI and Hawaii, with more than 250 employees across the organization.
Come join us on the water!
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?