Senior People Manager

Strategy, team and operating model: 

• Implement and deliver the People Strategy and DEI Strategy set by the COO, turning direction into delivered outcomes.  
• Lead and line manage the People team, allocating ownership of core areas and developing the team’s capabilities.  
• Own the People operating model, service SLAs and knowledge base; produce People MI and the Organisational Health Dashboard. 

Policy, governance and compliance: 

• Maintain and update People policies, the Employee Handbook, Code of Conduct (together with Compliance), People Standard Operating Procedures and the Employee Relations toolkit for the People team. 
• Own Health & Safety, DSE and risk assessment obligations and return-to-work processes.  
• Prepare committee and governance packs as required by the COO, support people-related governance under SMCR. 

Employee relations: 

• Own ER case management with the support of the COO and General Counsel, applying the ER toolkit and ensuring consistent, well-documented outcomes in line with applicable laws and regulations. 

Organisation design and resourcing: 

• Support organisational structure, role architecture, JDs, headcount, the skills library and competency framework. 
• Own the recruitment process, sourcing strategy and EVP, manage onboarding, induction, manager guidance, probation and offboarding. 

Performance, talent and development: 

• Run goal setting, performance management, calibration, underperformance and PIP processes. 
• Own career pathways, succession planning, leadership and next generation development and coaching.  

Reward and benefits: 

• Manage salary bands, pay structures, benchmarking, benefits, bonus and recognition processes.
• Oversee payroll input, background checks, screening and RTW checks. 

Engagement and well-being: 

• Own employee engagement and listening, the wellbeing strategy, mental health first aiders and the social committee. 

Essential: 

• CIPD qualified (Level 5 or above)
• Experience operating at a People Manager level or equivalent (or performed a comparable generalist role) 
• Proven generalist HR experience across the full employee lifecycle  
• Track record owning ER case management end-to-end 
• Experience writing policies, SOPs and handbooks 
• Experience managing or supervising others
• Strong UK employment law knowledge  
• Confident with HR systems and People MI  
• Policy and governance drafting  
• Experience running reward, benefits, benchmarking and performance management frameworks  

 Desirable: 

• CIPD Level 7
• Bachelor’s degree in HR or business coaching qualification
• Senior People Manager, Senior HR BP or HR Lead experience 
• Experience in similar-size or maturing organisation  
• Experience in regulated / financial services environment  
• Exposure to SMCR  
• Experience standing up or maturing an HR function
• Experience in similar-size or maturing organisation   
• Experience in regulated / financial services environment  
• Exposure to SMCR   
• Experience standing up or maturing an HR function   
• Knowledge of H&S requirements   
• Organisation design and role architecture development or implementation experience
• Competency framework design