Technical Support Administrator
About this role
12 Months Fixed Term Contract. Full-time Hours.
Hybrid - 2-3 days a week onsite Head Office, Maidenhead SL6 8BN.
For decades, Grosvenor Casinos has been the leading name in UK casinos, delivering exceptional entertainment and unforgettable experiences. As we continue our journey to become the UK's most loved casinos, we're looking for a Technical Support Administrator to join our Technical Services team.
The Role
You'll provide administrative, operational and systems support across Technical Services, helping to keep our technical operations running smoothly and efficiently.
From maintaining asset records and supporting field service systems to coordinating onboarding activities, reporting, compliance tracking and contractor bookings, you'll play a key role in supporting the team and ensuring accurate, effective processes in a regulated environment.
You'll work closely with colleagues across Compliance, IT, Finance, Health & Safety and Operations, helping to deliver high standards of support across the business.
Skills & Experience Needed
We're looking for someone who is organised, proactive and confident working with systems, data and stakeholders.
This is a 12 Months Fixed Term Contract role.
Essential:
- Strong organisational skills and attention to detail.
- Excellent written and verbal communication skills.
- Strong Microsoft Office skills, particularly Excel.
- Experience in a busy administrative, operational support or technical support role.
- Ability to manage multiple priorities and build effective working relationships.
- Confidence working with systems, reporting and data management.
Desirable:
- Experience supporting field service management systems.
- Experience coordinating onboarding activities.
- Awareness of Health & Safety processes.
- Experience working in a regulated environment.
Why Join Us?
As part of The Rank Group, you'll benefit from:
- Excellent learning and development opportunities.
- Career progression across Grosvenor Casinos and The Rank Group.
- A collaborative and supportive team environment.
- Competitive benefits and employee rewards.
- The opportunity to make a real impact in a growing business.
We're for Everyone
If you're looking for a role where organisation, teamwork and attention to detail are valued, we'd love to hear from you.
At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need any adjustments during the recruitment process, please let us know.
#GrosvenorCasinos
Company at a glance
Rank is one of the great names in British entertainment. Since 1937, we’ve stayed true to our founding mission – to excite and to entertain.
Today, our brands include Grosvenor Casinos, Mecca Bingo, Enracha, with licensed venues that bring people together for fun and laughter in more than 100 communities. And our digital-only brands bring all that good stuff to our players at home and on the move.
Our long experience brings with it a sense of responsibility. Rather than just reacting to changes in the law, we want to help guide the gaming industry forwards so that everyone can enjoy themselves safely. That’s why we take great care to inform our customers about every aspect of our games.
We also feel a sense of responsibility to the planet. We’re inspiring our people through environmental, social and governance initiatives that will take us to where we want to be as a business. And we include the communities in which we operate in everything we do. That’s where we started and where we belong still – at the heart of the community.
Top Benefits
- Learning and development opportunities
- Career progression
- Collaborative team environment
- Competitive benefits
- Employee rewards
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