Guest Services

Job DetailsJob Location: NPS - Foxborough, MA 02035Position Type: Part TimeEducation Level: High School Diploma or EquivalentSalary Range: $15.00 - $20.00 HourlyJob Category: Marketing/Media/PR

SUMMARY: This position will be responsible for providing exemplary customer service to all guests visiting The Patriots Hall of Fame presented by RTX and the Lighthouse at Gillette Stadium.

DUTIES AND RESPONSIBILITIES

Provide outstanding customer service
Meet and assist visitors in all museum areas to include access control/information desk, gallery and tour group greetings
Be familiar with all museum gallery exhibits and events
Operate interactive equipment
Staff ticket sales desk as needed
Special projects and assignments as business dictates

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS

High School Diploma or equivalent
0-2 years of experience guest service experience
Customer service and communication skills required
Must be a team player
Basic computer skills
Ability to stand for long periods of time
Available to work weekends, evenings, holidays, and Patriots home games
Must be willing to function in all visitor services positions

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and use hands to handle or feel
The employee frequently is required to talk or hear
The employee is occasionally required to reach with hands and arms
The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

WORK ENVIRONMENT

The noise level in the work environment is sometimes loud
Will work in all types of weather, including extreme heat and cold

CERTIFICATES, LICENSES, REGISTRATIONS

None required

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Qualifications