FOH Shift Lead
About this role
Description
Join Our Team at Ramen Tatsu-Ya Research Blvd!
Perks Include:
- Flexible Scheduling
- Paid On-the-Job Training
- Advancement Opportunities (promotions from within)
- Free Meals During Shifts
- Employee Referral Rewards (50% on first paycheck, 50% on second paycheck)
- Discounts offered at all Tatsu-Ya locations
- Family Meal
Benefits:
- Sick Time Off for full-time employees (5 days)
- Medical, Dental, and Vision Insurance (based on hours worked and offered within 60 days of employment)
What is the job?: As a FOH Shift Lead, you will create a welcoming dining experience and ensure exceptional service for our guests. Utilizing your leadership skills and strong work ethic, you will enhance guest satisfaction while guiding your team towards operational excellence.
- Opening and Closing Procedures: Efficiently manage the opening and closing tasks for the shop, including setting up and breaking down stations, ensuring all systems are operational, and conducting end-of-shift audits.
- Station Management: Work across all front-of-house stations to ensure smooth operation, adherence to service standards, and proper training.
- Training: Provide training and support to new and existing staff, ensuring they understand their roles, responsibilities, and the company's service standards.
- Guest Services/Hospitality: Ensure excellent guest service by addressing guest needs, resolving complaints, and maintaining a welcoming environment.
- Comps and Voids: Manage and authorize comps and voids as necessary, ensuring proper documentation and approval.
- Clock Ins and Outs: Check and verify clock ins and clock outs to ensure accurate timekeeping and payroll records.
- Labor and Sales Reports: Review labor and sales reports to determine staffing needs and adjust labor levels for the shift.
Quality Oversight: Monitor and oversee each front-of-house position to ensure quality work and adherence to company standards.
Requirements
Requirements:
- Must be 18+ years old.
- Valid food managers and TABC certificates.
- Ability to work in a fast-paced environment and lift 25-50 lbs.
- Prolonged periods of standing and navigating the kitchen environment.
Ready to make an impact in our kitchen? Apply for the FOH Shift Lead position at Tatsu-Ya and help keep our operations running smoothly!
Company at a glance
In fall 2012, Chef/Owner Tatsu Aikawa started Ramen Tatsu-Ya with Chef Takuya Matsumoto and younger brother Shion Aikawa. After spending some time at the Michelin-starred kaiseki/sushi bar Urasawa in Los Angeles, Tatsu decided to return to Austin in the pursuit of introducing authentic Japanese ramen to Texas. With the help of friends and family, Ramen Tatsu-Ya became a reality and soon after opening, the shop quickly became a local sensation boasting national accolades, including Bon Appétit’s “Top 50 Best Restaurants.”
The Tatsu-Ya Family currently has three Ramen Tatsu-Ya locations in Austin and one in Houston, as well as a new bar concept, Domo Alley-Gato Tatsu-Ya, which opened in Austin in 2018. We also opened Kemuri Tatsu-Ya in early 2017, a Texas izakaya that has received national recognition from The James Beard Foundation as well as the honor of being named one of the Top 10 Best New Restaurants in the U.S. by Food & Wine, Bon Appétit, GQ, and more.
For more information, including all open BOH/FOH positions, please visit www.ramen-tatsuya.com, www.kemuri-tatsuya.com and www.domo-tatsuya.com/.
Top Benefits
- Flexible scheduling
- Paid on-the-job training
- Advancement opportunities
- Free meals during shifts
- Employee referral rewards
- Discounts at all Tatsu-Ya locations
- Family meal benefits
- Sick time off
- Medical insurance
- Dental insurance
- Vision insurance
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