Travel Sales Consultant
About this role
- Knox | Full-time
- TRAVEL! Bonus Scheme, Famils & Supplier Incentives
- Generous employment benefits & discounts on RACV products & resorts
Great things start here
Join our leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture. With a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you’ll enjoy the best of tourism and have room to grow.
About the Opportunity
Are you passionate about travel? Our travel team is growing! An exciting opportunity has arisen for experienced Travel Sales Consultants to join our industry leading travel agency team of experts in our new RACV Knox store. We pride ourselves on delivering great service and creating unforgettable travel experiences for our customers.
This could be just the right role for you?
As a Travel Sales Consultant, you will utilise your exceptional customer service skills and share your extensive knowledge of global destinations and passion for travel. You will be responsible for creating personalised travel itineraries managing the customer experience from beginning to end. Your key responsibilities for the role include:
- Promote holiday packages, flights, hotels, cruises, tours, experiences & travel insurance
- Build relationships with customers face to face and online, managing new enquiries, quotes, itineraries, amendments and cancellations
- Facilitate domestic & international travel bookings and payments between travellers & suppliers
- Convert enquiries into confirmed bookings, cross selling & up selling of travel products
- Attend sales meetings and achieve targets & KPIs
- Attend industry events ie. supplier & product events, ship inspections & travel expos
Our Knox retail store is open Monday-Friday 9am-5pm and Saturdays 9am – 2pm.
Our team work during these hours with the requirement to attend occasional out of office industry events. The business may consider increasing to a 7-day trade in the future.
What you’ll need to be successful
- Retail travel sales agency experience, essential
- Certificate 3 in Travel or higher - preferred
- GDS experience in Amadeus, Sabre - preferred
- Passion for travel industry and personal travel experience
- Great customer service & communication skills
- Excellent organisational, attention to detail & problem-solving skills
- Ability to manage workflow, set goals, meet sales targets & work productively
- Ability to work independently and as part of a team
- Excellent personal presentation
We are Offering
- Permanent Full-time 38 hours week
- Competitive Salary, industry benchmarked
- Generous employee benefits & discounts on RACV products and resorts
- TRAVEL! Bonus Scheme, Famils & Supplier Incentives
- Training, development and career progression opportunities
- Uniform
The RACV difference
Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.
Application process
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. If successful, next steps will be the completion of an online assessments consisting of: a 20 minute AI online chat interview.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link below.
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Company at a glance
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
Top Benefits
- Bonus Scheme
- Famils
- Supplier Incentives
- Employee Discounts On RACV Products And Resorts
- Training And Development
- Career Progression Opportunities
- Uniform
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