Retail Consultant
About this role
- Exclusive RACV Staff Discounts on Accommodation at all our RACV Resorts
- 50% off Insurance policies
- Free Basic Roadside Assistance
Our RACV Retail Outlet based in Bendigo prides itself on providing exceptional service to our community and we are looking for a customer service specialist to join our team.
You will be front line in assisting new or existing RACV members who visit our store, with all enquiries from purchasing Home & Car Insurance, Emergency Assistance products to even Travel Insurance and Attraction tickets! As part of this exciting, blended role, you will also be assisting our Memberline Contact Centre with inbound home & motor insurance calls.
Commencing on Monday, 14th of September We are offering a Permanent Part Time 20 hours, working on a 6-week cycle fixed roster including a rotating Saturday with no public holiday work!
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Provide immediate and effective solutions to our members, through meaningful and personalised conversations.
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Ensure the identification of needs to educate and offer our members the best solutions for their motoring requirements and to deliver on our brand promise.
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Champion a customer-centric mindset to deliver exceptional service experiences.
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Plus, much more!
About You:
Our values are designed to shape and reinforce our desired ways of working. Therefore, we are looking for talented individuals who are driven by providing exceptional experiences.
Our retail stores offer exposure to a corporate environment; you will be assisting our members & customers over the phone and face to face instore. The successful applicant will possess the following traits:
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Face to face customer service experience
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Over the phone customer service experience
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Prior experience achieving sales targets & KPI’s is highly regarded but not essential.
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Self-driven and motivated to succeed.
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Proficient in navigating through multiple systems
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Enthusiastic, resilient, and committed to providing a positive member experience.
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Individuals that work well in a team environment.
Previous experience in a similar role is highly regarded, as would significant experience working in a phone-based customer service environment.
Extensive Training Program:
RACV are offering 7 weeks of full-time paid training (Monday – Friday). This may include 2-3 days in our Noble Park, VIC office.
With our unique learning approach of virtual classroom work (with an RACV facilitator), real time experience in your designated retail store, completed buddy sessions and ongoing support, you will be setup for the ultimate success in building a career with the RACV.
Following your training period, you will then transition and work on your dedicated rostered hours
Employee Benefits:
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50% off Insurance policies
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Free Roadside Assistance
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Exclusive RACV Staff Discounts on Accommodation at all RACV Resorts
We offer a great salary with attractive benefits including leadership and career development opportunities, free roadside assistance, discounts on your insurance products and much more. RACV cares about you and our community. Our Workplace Giving program provides you the choice of how you give to the causes you care about, in ways that work for you including volunteering, donation and fundraising.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
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Company at a glance
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
Top Benefits
- Staff discounts on accommodation
- 50% off insurance policies
- Free roadside assistance
- Leadership and career development opportunities
- Workplace giving program
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