Digital Continuous Improvement Lead - Website
About this role
- Melbourne, Victoria | RACV Head Office
- 12 months Fixed term | Hybrid Working
- A Competitive Salary | Discounts on Selected RACV Products
About the Opportunity
At RACV, we're focused on delivering exceptional digital experiences for our members. We're looking for a Digital Continuous Improvement Lead – Website to drive the ongoing evolution of our website ecosystem, ensuring digital initiatives are aligned to member needs, business priorities and long-term strategic outcomes.
Reporting to the Head of Website Experience, you'll own the website feature backlog, help define delivery roadmaps, and work closely with Product Owners, developers, business stakeholders and digital specialists to translate business requirements into impactful digital experiences. You'll also act as an SME across Adobe platforms, driving continuous improvement, personalisation and best-practice digital delivery.
What you’ll do
- Lead website continuous improvement initiatives and feature delivery.
- Define and manage a prioritised website development backlog.
- Partner with stakeholders to shape digital roadmaps and delivery priorities.
- Identify opportunities to optimise customer journeys and digital experiences.
- Provide expertise across Adobe Experience Manager (AEM) and related Adobe technologies.
- Support personalised digital experiences across website platforms.
- Deliver reporting, training, documentation and governance frameworks.
- Ensure accessibility, usability and content governance standards are met.
What You'll Bring
- 5+ years' experience in digital production, digital delivery or continuous improvement roles.
- Hands-on experience with Adobe platforms, AEM and Adobe Target essential.
- Strong experience working with agile delivery teams and digital platforms.
- Expertise in stakeholder engagement, backlog management and roadmap planning.
- Experience collaborating with development teams to deliver digital experiences.
- Strong analytical, prioritisation and problem-solving skills.
- Knowledge of SEO/SEM, UX, website design and customer experience metrics.
- Proficiency in Jira, Confluence, Figma and Miro.
Why RACV?
- Work for a purpose-led organisation that puts members and people first
- Generous discounts across RACV products and Services
- Hybrid working and a vibrant CBD office
- A genuine commitment to your career development, wellbeing and work-life balance
- A values-driven culture (IACT) where you can truly be at your best
The RACV difference
Curious about where this role could take you? Explore endless opportunities a diverse business can provide and grow your career in more ways than one.
Application process
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Submit your CV via the link below.
Company at a glance
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
Top Benefits
- Discounts on selected RACV products
- Hybrid working
- Career development
- Wellbeing support
- Work-life balance
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