Assistant Housekeeping Manager
About this role
Join an exciting period of growth at one of Victoria's most spectacular coastal resorts
Set against the stunning backdrop of Victoria's Bass Coast, RACV Inverloch Resort is entering an exciting new chapter with a major expansion that will further enhance our accommodation, guest experiences and resort facilities.
As we continue to grow, we're seeking an experienced Assistant Housekeeping Manager to help lead our housekeeping team and play a key role in delivering exceptional standards across the resort.
Reporting to the Housekeeping Manager, you'll be instrumental in the day-to-day leadership of the department, supporting a high-performing team while helping shape housekeeping operations during this exciting period of growth and transformation.
About the Role
As the second in charge of the housekeeping department, you will lead Team Leaders and Housekeeping Attendants to ensure the highest standards of cleanliness, presentation, safety and service across the resort. You'll drive operational excellence, support team development and work collaboratively across departments to deliver exceptional experiences for our members and guests.
Key responsibilities include:
-
Support and deputise for the Housekeeping Manager across all operational requirements
-
Lead, coach and develop Housekeeping Team Leaders and Attendants
-
Drive departmental performance, quality standards and service excellence
-
Coordinate daily room allocations, cleaning schedules and workforce planning
-
Monitor productivity, labour costs, departmental budgets and inventory levels
-
Champion workplace health and safety, risk management and compliance activities
-
Lead training initiatives and ensure all team members meet RACV service standards
-
Work closely with Front Office, Maintenance and other operational teams to deliver an exceptional guest experience
-
Identify opportunities to improve efficiencies, service delivery and operational outcomes
-
Lead by example, remaining visible on the floor and actively supporting the team when required
About You
To be successful in this role, you will bring:
-
Proven experience in a Housekeeping Manager, Assistant Housekeeping Manager or senior supervisory role within a hotel, resort or hospitality environment
-
Demonstrated experience leading teams through supervisors or team leaders
-
Strong operational, organisational and people leadership skills
-
Experience managing rosters, budgets, productivity and performance outcomes
-
Comprehensive knowledge of housekeeping operations, cleaning methods, chemicals and equipment
-
Strong attention to detail and a passion for maintaining exceptional standards
-
Excellent communication skills and the ability to build strong relationships across departments
-
A hands-on leadership style with a positive, solutions-focused approach
-
Certificate IV in Hospitality, Diploma qualification or equivalent industry experience would be desirable
-
Strong knowledge of HSW policies, compliance and ensuring safe working enviroments
Why Join RACV?
-
Join a resort undergoing significant growth and expansion
-
Opportunity to influence operations and shape future service delivery
-
Career development and leadership opportunities within a growing organisation
-
Competitive salary and RACV employee benefits
-
Discounts across RACV resorts, travel, motoring and insurance products
-
Work in a stunning coastal location on Victoria's Bass Coast
-
Supportive and collaborative team culture
-
Be part of a team dedicated to creating exceptional guest experiences
A Few Things to Know
-
Flexibility is required, including weekends and public holidays as part of a 7-day operation
-
Occasional travel to other RACV properties may be required
-
Successful applicants will be required to complete employment history, qualification and police checks
Ready to Apply?
If you're a passionate housekeeping leader who enjoys developing high-performing teams, driving operational excellence and creating memorable guest experiences, we'd love to hear from you.
Application Process
You can learn more about the RACV at https://careers.racv.com.au/
Applicants will be required to complete an initial 20-minute AI online chat interview.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Housekeeping and whether any reasonable adjustments may be required.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Apply now and help shape the future of RACV Inverloch Resort during this exciting period of growth and expansion!
Company at a glance
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
Top Benefits
- Competitive Salary
- RACV Employee Benefits
- Discounts Across RACV Resorts
- Travel Discounts
- Motoring Discounts
- Insurance Product Discounts
- Career Development Opportunities
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?