Working Student - Customer Service (m/f/d)

Your Role

Are you a natural problem-solver who loves helping people and wants a front-row seat to the future of Open Finance? As our Working Student (all genders) in Customer Service, you'll work alongside experienced technical experts in Germany and Spain, supporting our partners and their end users with real questions on real products.
It's a great opportunity to get familiar with the open finance industry and its latest innovations, working alongside our product teams and collaborating with other cross-functional teams in a fast-moving FinTech.

What You'll Be Doing

• Be the First Point of Contact: Support our partners - especially FinTechs and banks - and their customers and users as their go-to contact for questions and support.
• Own Customer Support Requests: Handle incoming support requests via email and phone from both partners and end customers, answering general product questions and performing analyses independently.
• Troubleshoot and Escalate: Create bug tickets for technical issues, troubleshoot problems, and fast-track urgent cases to the product teams.
• Build Product Expertise: Get to know our products and processes inside out, learning to answer questions independently and confidently.
• Maintain Our Knowledge Base: Create and maintain documentation, training materials, and our internal knowledge base to support the team and future hires.
• Drive Product Improvement: Flag recurring issues to internal stakeholders, acting as the first line of insight for product improvement.

What You Bring

• Enrolled as a student at a German university for at least the next 12 months with availability of up to 20 hours per week.
• Business fluent in Spanish, German, and English, as you'll work closely with clients across the DACH and Iberian regions.
• Some prior experience in customer service is a plus, but not mandatory.
• Eager to learn, with the ability to quickly get up to speed on new topics.
• Comfortable facing new challenges frequently and adapting quickly to changing conditions.
• Driven and proactive, while thriving in a team environment.

What we offer

• The opportunity to actively shape a leading open-finance pioneer supporting Europe’s financial ecosystem
• Flexible working hours and hybrid work
• Structured feedback and compensation processes, and clear growth opportunities
• Monthly benefits budget for mobility, health, or lifestyle
• Monthly subsidy for an E-Gym Wellpass membership
• Modern, centrally located office with a positive atmosphere – including weekly yoga classes
• A supportive, purpose-driven company culture with experienced and dedicated colleagues

Diversity is welcome.
You don’t meet every single requirement? If you’re excited about the role and our mission, we’d love to hear from you.

About us