WFH Live Chat Agent

WFH Live Chat Agent

Job Overview

Crowe LLP, one of the 10 largest accounting firms in the United States, is seeking a professional and dedicated WFH Live Chat Agent to join our global team. This is a full-time, remote position, offering you the flexibility to work from home. As a leading global accounting organisation, we are committed to providing our staff with extensive training, mentoring, and clear pathways for career progression. In this role, you will be the first point of contact for our clients, providing exceptional support and resolving enquiries in a professional and efficient manner. The successful candidate will be an excellent communicator, highly organised, and passionate about delivering an outstanding customer experience.

Key Details:
Job Title: WFH Live Chat Agent
Company: Crowe LLP
Employment Type: Full-Time
Location: Remote
Salary: $20 - $30 USD per hour

Responsibilities

Engage with customers via live chat to answer questions, resolve issues, and provide information about our services.
Maintain a high level of professionalism and customer service in all interactions.
Manage multiple chat conversations simultaneously while ensuring a high standard of quality.
Accurately document customer interactions and transactions, recording details of enquiries, complaints, and comments, as well as actions taken.
Identify and escalate priority issues to the appropriate team members or departments.
Collaborate with other team members to improve customer service processes and a a positive team environment.
Stay updated on company products, services, and policies to provide accurate information to clients.

Qualifications

Proven experience in a customer service or support role, preferably with live chat experience.
Exceptional written communication skills, with a strong command of English spelling, grammar, and punctuation.
Fast and accurate typing skills are essential.
The ability to work independently and manage your own time effectively in a remote setting.
A patient and empathetic approach to customer support.
Strong problem-solving skills and the ability to think on your feet.
A reliable internet connection and a suitable, quiet home office environment.
Familiarity with CRM systems is advantageous but not essential.

Benefits

A competitive hourly wage.
The opportunity to work fully remotely as part of a leading global firm.
Access to extensive training and continuous professional development programmes.
Dedicated mentoring to support your career growth and success.
A culture that promotes merit-based promotions and provides clear career progression.
Opportunities to explore different roles and move between business units within the organisation.