Technical Support Representative
About this role
We are seeking a customer-focused and technically skilled Remote Technical Support Representative to join our growing support team. In this role, you will serve as the first point of contact for customers and end users experiencing technical issues with hardware, software, applications, and account access. You will troubleshoot problems, provide timely resolutions, document support requests, and ensure an exceptional customer experience through professional communication and technical expertise.
Key Responsibilities
Provide first-level technical support via phone, email, live chat, and remote support tools.
Diagnose, troubleshoot, and resolve hardware, software, network, and application issues.
Assist users with account setup, password resets, software installations, and system configurations.
Document customer interactions, troubleshooting steps, and resolutions in the ticketing system.
Escalate complex technical issues to higher-level support teams when appropriate.
Monitor support tickets to ensure timely follow-up and resolution.
Educate users on system functionality, best practices, and self-service resources.
Maintain knowledge of company products, services, and support procedures.
Qualifications
High school diploma or equivalent required.
Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
Strong troubleshooting and problem-solving abilities.
Excellent verbal and written communication skills.
Ability to explain technical concepts clearly to non-technical users.
Reliable high-speed internet connection and a dedicated home office workspace.
Experience using ticketing systems and remote support software is plus.
Benefits
Performance-based bonuses.
Medical, dental, and vision insurance.
401(k) retirement plan with company matching.
Paid Time Off (PTO), vacation, and company holidays.
Paid sick leave.
Paid training and comprehensive onboarding.
Company at a glance
The company aims to change how people connect, learn and work. Its mission is to accelerate 100 million careers by matching talent to mentors, projects and job opportunities. By focusing on this core matching approach, it helps individuals grow their skills and advance their professional journeys. The company positions itself as a catalyst for rapid career development through access to mentorship, projects, and opportunities.
Top Benefits
- Performance-based bonuses
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off
- Vacation
- Company holidays
- Paid sick leave
- Paid training
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?