Remote Front Desk Receptionist

Job Title: Remote Front Desk Receptionist
Company: Modern Snack Bar LLC
Employment Type: Full-Time/Part-Time
Salary: $45,000 - $52,000 per annum

Job Overview

Modern Snack Bar, a historic family-owned restaurant in Aquebogue, Long Island, has been serving exceptional home-style cooking since 1950. We are seeking a professional and personable Remote Front Desk Receptionist to join our team. As the first point of contact for our valued guests, you will play a crucial role in upholding our tradition of creating a welcoming dining experience. This is a full-time, remote position dedicated to managing reservations and enquiries for our Aquebogue location, ensuring our high standards of customer service are maintained from a distance.

Key Responsibilities

Manage all incoming telephone calls and email enquiries in a prompt, courteous, and professional manner.
Handle customer reservations, modifications, and cancellations efficiently using our digital booking system.
Provide accurate information to guests regarding our menu, opening hours, special events, and location.
Liaise effectively with on-site restaurant staff to ensure seamless communication and a smooth guest experience.
Uphold the restaurant's commitment to outstanding customer service in every interaction.
Address customer feedback with professionalism and escalate issues to management when necessary.
Perform general administrative duties to support the restaurant's operations as required.

Skills and Qualifications

Proven experience in a customer-facing role, such as a receptionist, customer service representative, or administrative assistant. Experience within the hospitality or restaurant industry is highly desirable.
Exceptional verbal and written communication skills with a clear and professional telephone manner.
Strong organizational and time-management skills, with the ability to manage multiple tasks simultaneously.
Proficiency with reservation software and standard office applications.
A self-motivated individual with the ability to work independently and reliably in a remote setting.
* Must have a dedicated, quiet workspace and a stable, high-speed internet connection.