Customer service representatives

Job Overview

Silearth is a unique organisation dedicated to capturing and sharing the stunning beauty of natural landscapes, with a special focus on iconic locations like Joshua Tree, California. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in New York, NY, United States. This is a Full-time position and a fantastic opportunity for an individual who is passionate about providing exceptional customer support. As the first point of contact for our customers, you will play a crucial role in representing our brand, answering enquiries, and ensuring a positive customer experience from start to finish. The successful candidate will be a clear communicator, a natural problem-solver, and an integral part of our growing team.

Salary: $18.52 - $45.00 per hour

Responsibilities

Professionally handle all inbound customer enquiries via email, phone, and social media channels in a timely and efficient manner.
Provide accurate and detailed information regarding our products, such as photographic prints, and services.
Resolve customer issues and complaints with empathy and professionalism, aiming for first-contact resolution.
Process customer orders, returns, and exchanges accurately.
Maintain and update customer records in our internal database, ensuring a high level of data integrity.
Gather and document customer feedback to help our team improve our products and services.
Collaborate with other team members to ensure a seamless and consistently excellent customer journey.

Qualifications

Proven experience in a customer service, customer support, or a similar client-facing role.
Exceptional written and verbal communication skills with a professional and friendly telephone manner.
Strong interpersonal skills and a genuine passion for helping others.
Excellent problem-solving abilities and the capacity to remain calm under pressure.
Proficiency in using common customer service software and CRM systems.
Strong organisational and time-management skills with the ability to prioritise tasks effectively.
A high level of attention to detail and accuracy in all work.
A personal interest in photography, travel, or nature is highly desirable.

Benefits

A competitive hourly wage and benefits package.
Opportunities for professional development and career growth.
A supportive, creative, and friendly team environment.
Generous paid time off and holiday entitlement.
Employee discounts on Silearth products.