Scheduling Specialist - Field Dispatcher
About this role
About Culligan Quench
Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
About Culligan
There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results
\nPosition Summary- Coordinate technician dispatching and routing for installations, service calls, and repairs
- Communicate directly with customers to confirm appointment details and scheduling updates
- Collaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met
- Proactively monitor service queues and field activity to meet or exceed SLAs
- Troubleshoot scheduling conflicts and make real-time decisions to optimize technician routes
- Escalate service issues when needed and keep internal stakeholders informed
- Attend daily service huddles and actively support field team planning
- Accurately document all updates and communications in our service systems
- Hybrid work model: Remote work 2 days a week, In King of Prussia, PA or Grapevine, TX office 3 days a week (for external candidates)
- 2+ years of routing, dispatching, or field service scheduling experience
- Experience coordinating technician installations or emergency service calls is highly preferred
- Strong communication skills—professional, clear, and customer-focused
- Comfortable navigating multiple systems and communication channels (email, phone, chat)
- Highly organized with strong attention to detail and a proactive mindset
- Ability to work cross-functionally in a fast-paced, service-driven environment
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Experience with Salesforce strongly preferred
- Medical, Dental, Vision which start day one
- 401(k) match of 50% up to 6%
- Life insurance
- Disability
- Paid Time Away + 10 paid company holidays
- Parental leave
- Additional voluntary benefits
- Career progression opportunities
- Coaching and professional development
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Company at a glance
Culligan Quench understands your workplace has unique water needs. That's why we offer customized water solutions tailored to grow with your business. Our innovative water filtration systems, including bottleless coolers and sparkling water, ice, and coffee dispensers, enable you to provide cleaner, safer, better-tasting water at scale.
Combining our personalized and seamless approach to service with Culligan's 85-year legacy of innovation, we make it easy for businesses like yours to take advantage of the latest water technology, improve their sustainability initiatives and effortlessly manage their water needs. We're here to help workplaces save time and money while providing water that people and the planet love.
Top Benefits
- Medical
- Dental
- Vision
- 401(k) match
- Life insurance
- Disability
- Paid time away
- Paid company holidays
- Parental leave
- Coaching
- Professional development
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