Manager - Operations (DEL2)

The Operations Manager is responsible for overseeing the day-to-day operational performance and coordination of Qiddiya's city assets. This role serves as a critical link between strategic planning and operational execution, ensuring that all city operations are delivered efficiently, safely, and in alignment with the guest experience standards and operational readiness objectives.

• Manage and coordinate daily city operations across multiple assets, ensuring seamless service delivery and adherence to operational KPIs.
• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs) and operational policies across assigned areas of responsibility.
• Act as a primary coordination point between the City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.
• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.
• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.
• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.
• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.
• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.

Key Qualifications & Experience

• Minimum 8–10 years of progressive experience in operations management within large-scale entertainment, hospitality, mixed-use developments, or urban operations environments.
• Demonstrated ability to manage cross-functional teams and coordinate complex operational processes across multiple stakeholders.
• Strong understanding of operational readiness methodologies, testing & commissioning, and pre-opening planning.
• Excellent leadership, communication, and stakeholder management skills.
• Experience operating in the GCC region and familiarity with Saudi Vision 2030 giga-projects is highly advantageous.
• Manage and coordinate daily city operations across multiple assets, ensuring seamless service delivery and adherence to operational KPIs.
• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs) and operational policies across assigned areas of responsibility.
• Act as a primary coordination point between the City Command Unit, Security, Fire & Life Safety, Facilities, and asset-level operational teams.
• Monitor operational performance metrics, identify areas for improvement, and drive corrective actions to maintain operational excellence.
• Support the planning and execution of major events, seasonal activations, and phased asset openings from an operational readiness perspective.
• Lead or contribute to operational readiness assessments, pre-opening checklists, and testing & commissioning activities.
• Manage vendor and contractor relationships for operational services, ensuring compliance with contractual SLAs and quality standards.
• Prepare operational reports, dashboards, and briefings for senior leadership and cross-functional stakeholders.