Digital Product Owner - CRM

The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more.  As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change.

To support our vision, we are looking for talents – the bold, the imaginative and the change-maker who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team.

As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Customer Experience Team in Doha as a Digital Product Owner (CRM).

Join the QR Cargo family and leave a mark as part of the Customer Experience Team.

Responsible for completion of Project Management and Implementation of cargo system related features and enhancements as per the business requirements of internal and external stakeholders. Ensure seamless transition by coordinating with Cargo IT team, external solution providers and key internal business users. Responsible for the measurement of key processes and to enhance the quality of digital service being delivered to the customer.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Responsible for documentation of the business requirements based on discussions with the end users. Create project plans with timelines based on target date set by the user departments and take lead in project implementation and transition plan with the business.

• Ensure change management is followed based on project scope and implementations.

• Prepare Standard Operating Procedures (SOPs) for all new project implementation.

• Prepare user acceptance test plans, test data & test cases ensuring all scenarios are working as expected. Ensure product implementation meets business requirements with reference data migration & system testing.

• Prepare a checklist to validate the process within business.

• Coordinate on regular team briefs for new updates and projects implementations.

• Provide functional support to the ends user as and when requested.

• Coordinate with internal & external stakeholders to increase efficiency of product and business processes.

• Provide relevant input during the preparation of IT budget for Capex & Opex project.

• Evaluate and recommend QR management on the latest technology available in the market.

• Constantly monitor test performance and recommend any changes in processes that need to be implemented for easy transition for the business users.

• Evaluate the high-risk issues and concerns and escalate it the Project Heads.

• Take and make inventory of the daily tasks that are to be performed within the department and see to through it the task is completed for uninterrupted business.

• Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

• Bachelor’s degree or equivalent with at least 5 years of job-related experience.

• Logistics and Transportation background/previous work experience

• Expert understanding of the enterprise digital products and the resulting impacts on system and procedural requirements with regards to Customer Experience

• Proven skills for business analysis and process reverse engineering skills in Cargo Industry

• Possesses solid skills in creating reports, presentations that communicate and track the progress of Customer Experience projects to Management level

• Able to manage projects and have experience working within Agile Framework

• Experience working with CRM platforms – especially Salesforce.

• Project planning & execution skills required

• Knowledge of SQL web designing is preferred.

About Qatar Airways Group        

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.