Customer Services Agent II | Qatar Aviation Services

About the Role

Provides assistance to passengers with Special needs, assist passengers from the aircraft, at baggage screening area, check-in counter, Transfer Area with the available means of transportations (wheelchair and buggy) in accordance with the SOPs.

Responsibilities

• Ensures disembarking passengers requiring special assistance are serviced and/or escorted to the arrival hall and cleared through all immigration, baggage claims (if any) and customs formalities.
• In case of passenger is connecting to another flight then assist in carrying out check-in formalities at the transfer desk and escort passenger to the Customer Care lounge
• Ensures to collect all documents from the check-in agent while handling passenger at the departure area, escort the passenger through all formalities and take passenger to the lounge and handover all documents to Customer Care Lounge team. In case of any delay co-ordinate with senior or supervisor and provide passenger with latest information available.
• Escorts passenger to the allocated boarding gate and handover the boarding card to the concerned staff. After completion of document checks/boarding process, take the passenger to the allocated seat in the aircraft.
• On completion of the service confirm to the Customer Services Supervisor (Customer Care) in order to update the record
• Assist passenger to be transported from one point to another either or by Wheelchair or by the usage of buggy
• Based on operational requirement the department will make the allocations to cover different areas/tasks which will include but not limited to pushing wheelchairs or driving buggies.
• Perform other department duties related to his/her position as directed by the Head of the Department

Additional Information (limited to Fixed-term Contract only)

• Contract Type: Fixed-term contract – 3 years
• Job Type: Shift-based work. Working hours are 48 hours per week and paid overtime if required
• Allowances: Transportation, Company Housing, Allowances, Uniform, Laundry, and Meal provisions.
• Benefits: Annual leave and Flight benefits

QAS Website Link: https://www.qataraviation.com/page/home

About you

Essential 

• Basic literacy and Numeracy skills
• No Prior job-related experience
• Good communication skills
• Basic knowledge on airport passenger handling procedures
• Basic knowledge on Humanitarian assistance 
• Basic knowledge on Safety regulation

Preferred

• 1 year of job-related experience.