IT Service Desk Apprentice

Start your career with HybrIT Services!

Are you a lateral thinker with the ability to communicate and looking for a hands-on role where you can learn, develop and build an exciting career? You can apply these attributes with the correct attitude to a career in IT. You don’t need any technical knowledge to be successful as many people that are successful have learnt the technical aspects of the role as they have progressed through their career.

Based in Swan Valley, Northampton, close to the town centre and major bus routes, HybrIT Services is a fast-growing Systems Integrator and Managed Service Provider. We deliver high-quality IT solutions and support to customers across a wide range of industries, including financial services, the public sector, legal services and national retail.

We're looking for an enthusiastic IT Service Desk Apprentice to join our managed services team. This is an excellent opportunity to gain practical experience, develop your foundational technical skills and learn from experienced IT professionals while working towards your apprenticeship qualification.

You don't need to know anything about IT already. We're looking for someone with natural problem solving skills, a positive attitude, and the enthusiasm to learn. With the right attitude and commitment, you can build a fantastic foundation for your IT career, gain industry-standard certifications after your apprenticeship and watch your career fly.

About the role:

As an IT Service Desk Apprentice, you'll be part of the team providing frontline IT support to the HybrIT customer base.

You'll develop your technical and customer service skills while gaining experience across a variety of technologies and environments. Your day-to-day work will be varied, with opportunities to get involved in customer projects as well as supporting users with their everyday IT needs.

What you'll learn and do:

• Provide frontline IT support, progressing towards supporting issues up to 2nd line

• Help users resolve technical issues and provide a first-time fix wherever possible

• Log and manage incidents and service requests using the company IT Service Management (ITSM) system

• Provide support to customers by telephone, email and through customer portals

• Develop your understanding and administration of Microsoft 365 (M365), operating systems and server-based applications

• Build basic networking and systems administration skills

• Deliver proactive preventative maintenance to customer systems such as system configuration and patching.

• Learn how to communicate professionally with customers and provide excellent customer service

• Assist with IT projects, including device builds, IT moves and installations

• Gain hands-on experience with desktop installations, IT cabling and server/datacentre environments

• Work alongside experienced IT professionals and develop your knowledge of new and emerging technologies

What we're looking for:

You don't need extensive IT experience. We're looking for someone who is curious, reliable and keen to learn.

You should have:

• A general interest in IT, computers and technology

• A positive attitude and willingness to learn

• Good communication and customer service skills

• The ability to work well as part of a team

• Good problem-solving and analytical skills

• Attention to detail

• Good organisation and time-management skills

• A positive approach to work and a strong work ethic

• An interest in developing your skills as technology continues to evolve

Desirable skills:

It would be useful, but not essential, if you have:

• Basic knowledge of Windows 11

• Basic Microsoft Office skills

• An understanding of computer hardware and components

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 35 hours per week. Travel to customer locations could be required as part of ongoing development

Fantastic benefits:

Day one benefits:

• 25 days' annual leave plus public holidays

• Birthday leave

• Amazing office environment

• Social space

• Free on-site gym

• Company social events

• Company clothing, including polo shirts and a jacket

Upon successful completion of your apprenticeship, you will be eligible to the following fantastic benefits:

• Ongoing training and professional development

• Annual leave increasing to 30 days based on tenure

• Flexible hybrid working

• Life assurance of 4x salary, up to £250,000

• Comprehensive healthcare cover: Dental cover, eyecare cover, Employee Assistance Programme, including mental health support

• Company pension scheme

Your future career – watch your career fly:

This apprenticeship is designed to give you a strong foundation for a long-term career in IT.

At HybrIT, we work with a wide range of modern technologies and deliver interesting projects for customers across multiple industries. During your apprenticeship and beyond, you'll have the opportunity to gain exposure to different areas of technology and develop a broad understanding of how they work together.

We want you to have time to understand the different technologies and discover what really interests you. As your knowledge and experience grow, you'll have the opportunity to explore different career paths and choose the area you'd like to specialise in.

Your future could take you in many different directions from Platform Services, Public Cloud, Networking, Security, Voice and Modern Workplace.

For the right candidate, there will also be opportunities to develop your technical skills, gain industry-standard certifications and progress into specialist technical or long term consultancy roles.

We're passionate about developing our people and helping them build a career that matches their interests and strengths. Start your journey with HybrIT, discover what you're good at, choose where you want to go and develop at your own pace!

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Ready to start your IT career?

If you're enthusiastic about technology, enjoy solving problems and want to learn from experienced IT professionals, we'd love to hear from you.

Apply now and take your first step towards an exciting career in IT with HybrIT Services.