Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHA

What you will have an opportunity to do:

Food & Beverage Manager

Department: Food & Beverage
Reports To: Director of Food & Beverage
FLSA Status: Exempt
Salary: $75,000–$80,000 annually

Position Summary

The Food & Beverage Manager is responsible for the daily leadership and oversight of all food and beverage operations, ensuring exceptional guest experiences, operational excellence, and financial performance. This role oversees restaurant, lounge, banquet, and outlet operations while developing team members, maintaining service standards, and driving revenue and profitability. The ideal candidate is a hands-on leader with a passion for hospitality, employee development, and delivering memorable guest experiences.

Essential Responsibilities

• Lead the daily operations of all food and beverage outlets, including restaurant, bar, room service, and banquet events.
• Ensure exceptional guest service by maintaining high standards of hospitality, cleanliness, and product quality.
• Recruit, train, coach, and develop supervisors and hourly team members to foster a positive, service-focused culture.
• Schedule staff based on business demands while managing labor costs and productivity.
• Monitor and control food, beverage, and operating expenses to achieve budgeted financial goals.
• Maintain compliance with all health, safety, sanitation, and alcohol service regulations.
• Partner with the Executive Chef to ensure seamless coordination between front and back of house operations.
• Conduct daily pre-shift meetings and ongoing training to reinforce service standards and operational expectations.
• Resolve guest concerns professionally and promptly to ensure guest satisfaction and loyalty.
• Analyze financial reports, labor reports, guest feedback, and operational metrics to identify opportunities for improvement.
• Assist with menu implementation, promotions, special events, and seasonal programming.
• Ensure accurate cash handling, inventory controls, purchasing, and cost management procedures.
• Support banquet and catering operations as needed to ensure successful event execution.
• Maintain compliance with company policies, brand standards, and operational procedures.

Qualifications

• Minimum of 3 years of progressive food and beverage management experience in a hotel, resort, restaurant, or hospitality environment.
• Full-service hotel or resort experience preferred.
• Strong leadership, coaching, and team development skills.
• Demonstrated ability to manage labor costs, food costs, and departmental budgets.
• Excellent communication, organization, and problem-solving abilities.
• Ability to thrive in a fast-paced, guest-focused environment.
• Working knowledge of POS systems, Microsoft Office, and inventory management systems.
• Food Handler Certification and Responsible Beverage Service certification (or ability to obtain).

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequently lift and carry up to 40 pounds.
• Ability to bend, reach, kneel, and work in a fast-paced environment.
• Must be able to work evenings, weekends, holidays, and flexible schedules based on business needs.

Benefits

• Competitive salary of $75,000–$80,000 annually
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Discounts on Dining, Hotels, and Resort Amenities
• Career Growth and Professional Development Opportunities
• Employee Recognition Programs

Why Join Our Team?

Join a dynamic hospitality team dedicated to creating exceptional guest experiences in a beautiful resort setting. We value teamwork, integrity, innovation, and service excellence while providing opportunities for career growth and professional development.

What are we looking for?

Compensation:

$75000.00

-

$80000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.