Managed Services - Business Service Lead - Director

Kia ora,

Be a catalyst for transformation. Shape the future at PwC New Zealand.

At PwC, our purpose is clear: to build trust in society and solve important problems.

This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa.

Ngā kōrero mo tēnei tūranga / About the role

Our Managed Services team supports clients with high-quality, technology-enabled finance services that help them strengthen controls, improve reporting, and make informed decisions.

As Business Service Lead - Managed Services, you’ll lead the day-to-day delivery of client work, build trusted relationships, and help shape a consistent, commercially sustainable managed services offering.

Your day-to-day could include:

• Leading the delivery of finance managed services engagements, ensuring work is delivered to agreed quality, scope, risk and commercial expectations.

• Managing recurring finance activities such as month-end support, reconciliations, management reporting, variance analysis, cash flow visibility, and board or trustee reporting packs.

• Partnering with PwC Partners, client relationship teams and specialists to support senior client conversations and maintain client confidence.

• Coaching and developing delivery team members, including workflow allocation, quality review, feedback and capability building.

• Supporting continuous improvement through standardised processes, controls, approved tools, automation and AI-enabled ways of working.

Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga / Skills you will bring or develop in this role

• A tertiary qualification in Accounting, Commerce, Business, Finance or a related discipline.

• Significant senior experience in finance, accounting, commercial advisory, finance operations or managed services.

• Strong understanding of finance function delivery, including month-end, reconciliations, management reporting, cash flow, variance analysis, board reporting, controls and process improvement.

• Experience leading client-facing finance delivery across multiple engagements, with the ability to build trusted relationships and manage expectations.

• Commercial confidence across scope, resourcing, WIP, recoverability, billing, margin performance and improvement actions.

• Experience leading and coaching finance, accounting, operations or delivery teams.

• Openness to technology, automation, analytics and AI-enabled ways of working.

If you don’t meet every requirement, we still want to hear from you - your skills and potential may be a great fit.

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways

• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies)

• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems.

• Flexibility - Flexible working; supportive coaching culture

• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

Mō te aha tāu e tatari ana? / What are you waiting for?

Hit Apply now. To learn how you can grow and shine in your career at PwC, visit our careers site at https://www.pwc.co.nz/careers.html.

Grow here. Go further.

Ngā whakautu ki o pātai / Your questions answered

Motuhake / Independence: Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.

Atamai hangahanga / A.I. usage: Please note that secure, A.I.-enabled tools may support parts of our recruitment process, but all applications are reviewed and decisions made by our people.