IN_Senior Manager_ ServiceNow _AppTech_Advisory_Mumbai
About this role
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
Senior ManagerJob Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.
Job Description & Summary: About Us: At PwC, we are at the forefront of digital transformation, leveraging state-of-the-art technology solutions to optimize business performance. As we expand our footprint, we are seeking an experienced Associate Director for our ServiceNow Pre-Sales team to lead strategic engagements and drive growth.
Position Overview: As the Associate Director, ServiceNow Pre-Sales, you will play a pivotal leadership role in steering our pre-sales strategies, directing high-impact client engagements, and championing the technical sales process. Your expertise and leadership will be critical in reinforcing our market position and enhancing client satisfaction with ServiceNow solutions.
Responsibilities:
· Thought Partnership: Collaborate with sales leadership and executive teams to craft strategies that enhance market presence and optimize sales outcomes.
· Solution Innovation: Spearhead efforts to continuously improve and innovate our ServiceNow offerings and ensure they align with client needs and industry trends.
· Executive Engagement: Develop and maintain strong relationships with senior client stakeholders, acting as a trusted advisor on ServiceNow capabilities and business value.
· Expert Presentations: Deliver compelling, tailored presentations and product demonstrations to influence and drive client decisions.
· Market Leadership: Keep abreast of industry developments, competitor strategies, and technological advancements, positioning us as thought leaders in ServiceNow solutions.
· Feedback and Improvement: Facilitate a robust feedback mechanism to support continuous improvement of ServiceNow offerings and client satisfaction.
· Training and Development: Mentor and develop pre-sales staff to enhance their expertise and support career advancement.
Mandatory skill sets:
· Experience: 10-15 years of progressive experience in IT service management, with a strong emphasis on ServiceNow solutions, including leadership and management roles.
· Leadership Skills: Proven success in leading and developing high-performing teams, with strong strategic and operational skills.
· Technical Expertise: Deep knowledge of ServiceNow platforms, architecture, and various modules such as ITSM, ITOM, ITBM, HRSD, and CSM. Driving discovery workshops as and when needed. Driving discovery workshops as and when needed.
· Communication: Superior communication and presentation skills, capable of engaging and influencing executive-level audiences.
Preferred skill sets:
· Certifications: Professional ServiceNow certifications are highly advantageous.
Years of experience required: 10+ to 15 years
Education qualification: B.E. / B.Tech / MCA/ M.E/ M.TECH/ MBA/ PGDM. All qualifications should be in regular full-time mode with no extension of course duration due to backlogs.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Master of Engineering, Bachelor of Engineering, MBA (Master of Business Administration)Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Service SolutionsOptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Intellectual Curiosity, Learning Agility, Optimism {+ 24 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
September 3, 2026Company at a glance
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com.
PwC: Audit and assurance, consulting and tax services
PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
Top Benefits
- Inclusive benefits
- Flexibility programmes
- Mentorship
- Wellbeing support
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