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IN_Associate_ Salesforce Agentforce_GCC_Advisory_Gurgaon

Gurugram Downtown 4 · On-site
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About this role

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more
.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description & Summary: We are looking for a seasoned Salesforce Agentforce

Responsibilities:

  •  Design and develop Agentforce agents within Salesforce.

  •  Configure and manage Prompt Builder, Copilot Studio, and AI Agent Actions.

  •  Build conversational flows leveraging LLMs, natural language processing, and AI prompts.

  •  Integrate Agentforce with Sales Cloud, Service Cloud, and external APIs.

  •  Develop and maintain Apex classes, LWC components, and Flow automations.

  •  Create and optimize data models and knowledge bases for AI responses.

  •  Ensure security, governance, and compliance of AI-driven interactions.

  •  Collaborate with business stakeholders to identify use cases and translate them into AI solutions.

  •  Monitor agent performance and continuously improve accuracy and efficiency.

Mandatory skill sets:

 3–8 years of experience in Salesforce development

 Hands-on experience with:

  • Salesforce Flow, Apex, Lightning Web Components (LWC)

  • Agentforce / Einstein Copilot / AI Cloud

  • Prompt engineering & AI model usage

 Strong understanding of:

  • CRM processes (Sales, Service)

  • REST/SOAP APIs and integrations

 Experience with Data Cloud / Knowledge / OmniStudio (preferred)

 Familiarity with Generative AI concepts, LLMs, and automation frameworks

Preferred skill sets:

 Salesforce certifications such as:

  • Salesforce Platform Developer I/II

  • AI Specialist / AI Associate (Agentforce-related)

 Experience with:

  • OpenAI / Azure OpenAI / Salesforce AI Cloud

  • Conversational design

  • Chatbot development

Years of experience required:

3 to 5 Years

Education qualification:

BE/B.Tech/MBA/MCA/M.Tech

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: MBA (Master of Business Administration), Master of Engineering, Bachelor of Engineering

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Salesforce (Software)

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Developing Training Materials, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Optimism, Process Standardization, Project Architecture, Project Budgeting {+ 13 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

July 27, 2026

Company at a glance

At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com.

PwC: Audit and assurance, consulting and tax services
PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.

Team Size10,001+ employees
WorkspaceOn-site
IndustryProfessional Services
Location
Gurugram, Haryana, India
Websitepwc.com/gx/en
LinkedInLinkedIn

Top Benefits

  • Inclusive benefits
  • Flexibility programmes
  • Mentorship
  • Wellbeing support

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