Director – Omni Channel & eCommerce Transformation

Director – Omni Channel & eCommerce Transformation

About the role

As a Director within our Customer and Digital Transformation team, you will lead growth and delivery across omni channel, eCommerce, trading and product transformation in Retail and Consumer markets. This is a senior leadership role focused on originating and scaling client relationships, shaping complex transformation programmes, and building market-leading propositions in areas including AI-enabled and agentic commerce.

You will play a critical role in driving revenue growth, managing pipeline, expanding key accounts and identifying new client opportunities. You will combine deep industry expertise with strong commercial acumen, bringing credibility with C-suite stakeholders while leading high-performing delivery teams.

What your days will look like

• Owning and driving a sales pipeline across retail and consumer accounts
• Identifying and converting new logo opportunities in omni channel, digital commerce and product transformation
• Building and maintaining trusted relationships with C-suite clients including Chief Digital Officers, Chief Data Officers, Chief Commercial Officers and Chief Product Officers
• Leading complex proposals and RFP responses, shaping value propositions and commercial structures
• Developing and scaling alliances with key technology partners across commerce platforms, cloud and AI ecosystems
• Overseeing the delivery of large transformation programmes, ensuring commercial performance and client impact
• Leading and mentoring Senior Managers and Managers, building capability within the team
• Contributing to thought leadership, market positioning and external profile in areas such as agentic commerce and AI-led retail

This role is for you if

• You have strong industry experience within Retail or Consumer, either from consulting or in-house digital leadership roles
• You have a proven track record of generating revenue and managing a healthy sales pipeline
• You are confident leading senior client conversations and closing complex deals
• You understand the commercial drivers of omni channel and eCommerce performance
• You can balance growth, delivery and team leadership effectively
• You bring a strong external network and alliance mindset

Key accountabilities

• Pipeline generation and conversion
• Revenue growth across existing and new clients
• Alliance management and partner-led growth
• Programme oversight and delivery excellence
• Team development and proposition scaling