CyberArk Support Engineer
About this role
The Opportunity:
As a Cyberark support Senior Associate, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Troubleshoot and resolve complex technical problems related to Conjure reported by our customers.
Perform PIM (CyberArk secret manager) support operations on day-to-day basis
Lead the incident call with diverse stakeholders
Apply and test fixes in Non-Prod, and Production environment
Document problem solutions in a knowledge base.
Meticulously document case progress and technical details throughout the support case lifecycle.
Provide 24x7 on-call support via a rotational schedule.
Participating in recurring support review meetings, present challenges and mitigation plan to Product owners
Ensuring Incident is resolved within defined SLA’s,
Provide input to assist with continual improvement
Responsible for planning all new activities and deliver the same as per timelines
What You'll Bring:
Your skills, knowledge, and experiences are what set you apart. Here's what we look for:
4–7 years of experience in CyberArk Secrets Management.
Strong CyberArk PAM Core or Vault experience with exposure to secrets management workflows
Experience in troubleshooting issues retrieving secrets from Conjure
Solid understanding of Linux/Unix systems, Windows Server environments, and Active Directory concepts, including integration and authentication within enterprise infrastructures.
PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.
This position ensures continuity and upholds our standards of excellence following the departure of a valued team member.
The salary range for this position is $84,700 -$134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.
Why you’ll love PwC
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:
PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).
Company at a glance
Welcome to PwC Canada's official LinkedIn page.
On this page, you'll get the latest news, thought leadership, events and what it's like to work at the firm.
Our purpose to build trust in society and solve important problems is brought to life by more than 7,800 partners and staff in locations across Canada.
With more than 110 years of excellence in Canada, we provide industry-focused professional services including audit assurance, risk assurance, tax. deals and consulting. We work to provide clients with the best of our collective thinking, experience, and solutions.
Top Benefits
- Competitive compensation
- Variable incentive pay programs
- Inclusive benefits
- Flexibility programs
- Continuous development environment
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