Supervisor Adjustments
About this role
It’s not a package. It’s a promise®.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Description
The Supervisor Adjustments reporting into the PPC & Adjustments Manager will ensure that all processes are executed appropriately and promptly, and lead and direct the daily work schedule of the direct reports.
Responsibilities
- Support manager by coaching and developing a team of employees
- Evaluate performance
- Provide feedback
- Identify training needs
- Report preparation, etc.
- Perform audit activities
- Support Customer Contact Centre objectives
- Support company policy and procedures
- Workload management
- Various other duties as assigned
Education
- Post-secondary diploma or degree in Accounting, Finance, Business Administration, or a related discipline.
- Revenue assurance, finance, accounting, or related professional certifications considered an asset.
Experience
- 5+ years of progressive experience in billing, adjustments, revenue assurance, accounts receivable, finance operations, or related functions.
- 1–3 years of leadership, team lead, or supervisory experience.
- Experience managing customer account discrepancies, financial adjustments, and cross-functional issue resolution.
- Primary consideration of candidates that have supervisory/managerial experience
- Strong organizational, communication and problem-solving skills
- Ability to coordinate a wide variety of duties and responsibilities
- Proven leadership skills and the ability to manage a diverse work group and be a team player
- Ability to work at a fast pace and to initiate deadlines and time frames for assignments and follow-up
- Ability to listen effectively and to deal effectively with all levels of the organization
- Proficient computer skills (Microsoft Office)
- Must possess exceptional people skills and customer service skills
- Be able to work under high pressure situations
- Bilingualism an asset
Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment
Reports to: Manager Adjustments and Payment Processing
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [email protected]. To apply, visit our Careers Page.
We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.
Company at a glance
Purolator Inc. is a leading integrated freight, package and logistics solutions provider. Delivering its customers’ promises since 1960, Purolator continues to expand its reach and renowned service levels and reliability to more people, more businesses and more places across the country and the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 14,000 of its employees love, work and play.
Purolator's Social Media Guidelines: https://www.purolator.com/sites/default/files/2022-06/social-media-guidelines.pdf
À propos de Purolator
Purolator Inc. est un fournisseur de pointe de solutions intégrées de logistique et d’expédition de fret et de colis. Permettant à ses clients de tenir leurs promesses depuis 1960, Purolator continue d’élargir sa portée, sa fiabilité et ses niveaux de service réputés pour joindre davantage de particuliers, d’entreprises et de localités, partout au pays et dans le monde entier. Purolator est fière de son héritage canadien et veille à assurer sa durabilité, se positionnant pour croître et prospérer. Elle est également vouée à contribuer au bien-être des collectivités qu’elle sert, et dans lesquelles vivent, travaillent et se détendent ses plus de 14 000 employés.
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