Manager Air Network Product & Performance
About this role
It’s not a package. It’s a promise®.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Description
The Manager, Air Network Product & Performance plays a key role in shaping the future of Purolator’s air network. Working across Operations, Commercial, Product Development, IT, Finance, and external carrier partners, this role identifies growth opportunities, develops business cases, launches and enhances services, improves carrier performance, and leads strategic initiatives that support the continued evolution of our air freight and courier network.
We are looking for a builder and strong cross-functional leader who can identify opportunities, connect the right people, create alignment, and move ideas from concept through execution. The successful candidate will bring a combination of commercial awareness, analytical capability, operational understanding, and execution discipline, along with experience applying structured program and project management practices (PMI discipline) and a strong process-oriented mindset. Experience may come from air cargo or airline operations, freight forwarding, integrated logistics, transportation network planning, carrier or vendor management, product or service development, supply chain strategy, continuous improvement, or program/project leadership.
Key Responsibilities
Network Strategy & Product Development
- Evaluate opportunities for new services, destinations, partnerships, and network enhancements, considering demand, capacity, cost, risk, and operational feasibility.
- Develop decision-ready business cases that support air freight growth, network expansion, service innovation, and investment decisions.
- Support the development and expansion of Air Freight, Express Courier, and Specialized Handling Solutions (SHS), translating commercial opportunities into scalable and executable service offerings.
Carrier Performance & Network Optimization
- Establish and manage performance frameworks across air carriers and strategic partners, with a focus on service, cost, reliability, capacity, and continuous improvement.
- Lead structured carrier reviews, KPI management, root-cause analysis, corrective actions, and accountability processes.
- Support contract strategy and vendor performance management while improving visibility and performance across the broader air network.
Planning, Analytics & Decision Support
- Develop forecasting and planning models to support network, capacity, and investment decisions.
- Analyze volume flows, trade lanes, and cost/service trade-offs, transforming data into practical recommendations for leadership.
- Replace manual and ad hoc processes with structured, repeatable methodologies that improve visibility, consistency, and decision-making.
Strategic Initiatives & Cross-Functional Execution
- Lead strategic initiatives from concept through implementation using structured program/project management disciplines (PMI), including clear scope, milestones, ownership, risk management, governance, and implementation roadmaps.
- Build alignment across Operations, Commercial, Product, IT, Finance, and external partners, influencing stakeholders and helping teams navigate barriers to maintain momentum.
- Support organizational priorities that advance network growth, product development, automation, and operational excellence.
Process Improvement & Continuous Improvement
- Apply structured problem-solving and continuous improvement methodologies to improve efficiency, scalability, service outcomes, and productivity.
- Develop governance routines, reporting frameworks, and operational standards that strengthen accountability and execution.
- Identify opportunities to automate, simplify, and standardize processes, reducing dependency on manual workarounds and supporting sustainable improvement.
Qualifications & Experience
- 5+ years of progressive experience in air cargo, airline/aviation operations, freight forwarding, integrated logistics, transportation network planning, carrier management/procurement, product or service development, supply chain strategy, continuous improvement, or program/project management.
- Strong analytical and business problem-solving skills, with the ability to transform data into actionable recommendations and sound business decisions.
- Demonstrated experience developing business cases and presenting recommendations to senior leaders.
- Proven success leading cross-functional initiatives in a matrix environment and influencing stakeholders without direct authority.
- Strong relationship-building and communication skills, with demonstrated experience applying structured program/project management practices (PMI discipline) and a process-oriented mindset focused on execution, accountability, and continuous improvement.
- Ability to connect commercial opportunities with operational realities and drive initiatives through to measurable outcomes.
What Success Looks Like
- Build trusted relationships across the enterprise and become a key contributor to cross-functional execution.
- Help move initiatives from concept to implementation, including new products, services, and operational capabilities.
- Advance strategic air network and air freight growth initiatives through strong analysis and decision-ready business cases.
- Improve visibility, forecasting, reporting, and carrier performance accountability across the air network.
- Create more structured, scalable ways of working that support continued network growth and operational excellence.
Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment
Reports to: General Manager Air Freight
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Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [email protected]. To apply, visit our Careers Page.
We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.
Company at a glance
Purolator Inc. is a leading integrated freight, package and logistics solutions provider. Delivering its customers’ promises since 1960, Purolator continues to expand its reach and renowned service levels and reliability to more people, more businesses and more places across the country and the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 14,000 of its employees love, work and play.
Purolator's Social Media Guidelines: https://www.purolator.com/sites/default/files/2022-06/social-media-guidelines.pdf
À propos de Purolator
Purolator Inc. est un fournisseur de pointe de solutions intégrées de logistique et d’expédition de fret et de colis. Permettant à ses clients de tenir leurs promesses depuis 1960, Purolator continue d’élargir sa portée, sa fiabilité et ses niveaux de service réputés pour joindre davantage de particuliers, d’entreprises et de localités, partout au pays et dans le monde entier. Purolator est fière de son héritage canadien et veille à assurer sa durabilité, se positionnant pour croître et prospérer. Elle est également vouée à contribuer au bien-être des collectivités qu’elle sert, et dans lesquelles vivent, travaillent et se détendent ses plus de 14 000 employés.
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