Credit and Collection Representative
About this role
Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn.
When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards we’ve won for shipping to, from, and within Canada.
Purolator International provides a “Best in Class” Total Rewards package to employees and their families.
- Medical & Prescription Drugs (80%+ premium paid by Employer)
- Employer Funded Health Savings Account (H.S.A)
- Dental and Vision plans
- Employer funded Short/Long Term Disability & Life Insurance
- Accident, Hospital & Critical Illness Plans
- Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
- Annual Bonus Incentive Plan
- Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
- Paid Holidays
- 100% Paid Extended Parental/Maternity Leave Program
- 100% subsidized pay Military/Reserves Leave Program
- Tuition Assistance
- Wellness Program
- Identify Theft Protection Discount Program
- Pet Insurance Discount Program
We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.
Description
The Credit and Collections Representative will be responsible for contacting customers whose account balances are past their contractual payment terms to facilitate the collection of outstanding balances. This function requires use of an ERP system and knowledge of freight invoicing.
Hours of Work: Hybrid schedule, Monday–Friday, 8:30 a.m.–5:00 p.m., with in‑office days Tuesday–Thursday.
Responsibilities
- Specifically target customers whose accounts receivable balances are over 60 days past due while also working to maintain customers’ AR balances within contractual terms.
- Contact delinquent customers/freight auditors to diagnose reasons for non-payment.
- Ensure customers/freight auditors are receiving invoices in correct format by working with IT and support branch personnel in helping resolve billing issues in a timely manner.
- Answer and/or direct customer invoice inquiries.
- Generate and send customer statements by downloading invoice information from AR systems and importing into an excel format so that data can be manipulated to customer needs.
- Meet with Collections Supervisor on a weekly basis to discuss top delinquent accounts. Further discussions will be held on an account level to discuss what immediate actions are being taken to resolve delinquent issues of each account.
- Carry out other duties as appropriate and as assigned by their manager.
Experience
- 5+ years of collections experience Must have proficiency with MS Office applications.
- Microsoft Excel skills are necessary.
- Ability to engage in creative problem solving and effectively adaptability to changes in processes and methodologies.
- Freight Forwarding & Freight Auditor website experience a plus.
- Intermediate Excel skills (VLOOKUP, pivot tables, basic formulas).
- Knowledge of SAP (AR modules), Salesforce, or third‑party procure‑to‑pay portals an asset.
- Understanding of B2B collection practices and accounts receivable processes.
- Strong communication, negotiation, and problem‑solving skills.
- Ability to work with large data sets and multiple systems.
Education:
Minimum Associates’ degree in a business-related concentration or equivalent work experience.
The base salary range for this role is $60,250 - $73,000. Actual base pay offered may vary depending on job-related knowledge, skills, experience, and other factors permitted by law.
Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences.
Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you require an accommodation during the recruitment process, we will work with you to meet your needs.
Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program www.e-verify.gov.
Any offer of employment is contingent upon the results of the Company’s lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.
Company at a glance
Purolator Inc. is a leading integrated freight, package and logistics solutions provider. Delivering its customers’ promises since 1960, Purolator continues to expand its reach and renowned service levels and reliability to more people, more businesses and more places across the country and the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 14,000 of its employees love, work and play.
Purolator's Social Media Guidelines: https://www.purolator.com/sites/default/files/2022-06/social-media-guidelines.pdf
À propos de Purolator
Purolator Inc. est un fournisseur de pointe de solutions intégrées de logistique et d’expédition de fret et de colis. Permettant à ses clients de tenir leurs promesses depuis 1960, Purolator continue d’élargir sa portée, sa fiabilité et ses niveaux de service réputés pour joindre davantage de particuliers, d’entreprises et de localités, partout au pays et dans le monde entier. Purolator est fière de son héritage canadien et veille à assurer sa durabilité, se positionnant pour croître et prospérer. Elle est également vouée à contribuer au bien-être des collectivités qu’elle sert, et dans lesquelles vivent, travaillent et se détendent ses plus de 14 000 employés.
Top Benefits
- Medical insurance
- Prescription drug coverage
- Health savings account
- Dental insurance
- Vision insurance
- Short term disability insurance
- Long term disability insurance
- Life insurance
- Accident insurance
- Hospital insurance
- Critical illness insurance
- Retirement plan
- Annual bonus incentive
- Paid time off
- Parental leave
- Maternity leave
- Tuition assistance
- Wellness program
- Identity theft protection
- Pet insurance
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