About this role
Summary
Reporting to the Director of Surveillance and Gaming Compliance and/or the Surveillance Manager, the Surveillance Operator will play a major role in visually monitoring all gaming standards within the casino and ensuring all fraudulent activity is reported and investigated. The position requires a high level of accountability, individual responsibility, and collaboration.
Core Competencies
• Customer Service
• Accountability
• Integrity
• Collaboration
Job Duties
• Visually monitoring all gaming standards within the casino and ensuring that all fraudulent activity and/or any activity that is in violation of company policies or procedures is reported and investigated.
• Observing live games, slots and all areas on video monitors to detect liability concerns, illegal activity and help in maintaining overall safety for guest and employees
• Acting as a first point of contact during emergency situations.
• Working closely with various departments in ensuring that the casino operation is running smoothly.
• Reporting any illegal/suspicious activity to appropriate area(s)
Requirements
• Relevant experience/education around loss prevention and surveillance activity
• Must not have any visual limitations preventing candidate from differentiating between colours of money or casino chips
• Must be able to pass a criminal background check (licensing requirement)
• Excellent verbal and written English; report writing skills are essential
• Maintain a high level of integrity and be able to hold an AGLC license
• Excellent communication skills
• Possess excellent computer skills
• Casino and table games protection experience an asset
• Has good to excellent mathematical skill
• Maintain confidentiality of sensitive information
Work Conditions
• Sitting for long periods of time
• Must be available to work variable hours including evenings, nights, weekends and holidays
• Viewing Cameras/TV for long periods of time.
• Must be able to work in a fast-paced working environment
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