IT Support Analyst
About this role
The opportunity
We are looking for an IT Support Analyst to play a key role in supporting our global workforce across multiple offices. You will troubleshoot and resolve a wide range of technical issues involving Microsoft 365, Intune, Windows devices, mobile technology, and business-critical applications, ensuring colleagues receive a responsive and professional support experience. While based in our London office, you will provide support to all users across the organisation, working in a hybrid model with around three days per week in the office.
Key Responsibilities
Act as the first point of contact for IT support requests.
Manage incidents and requests through the service desk system.
Diagnose and resolve hardware, software and Microsoft 365 issues.
Support Windows laptops and mobile devices (iOS and Android).
Provision and configure new user accounts, devices and access.
Manage the end-to-end IT onboarding and offboarding process, including preparing and configuring laptops, provisioning accounts and access, delivering IT inductions, and ensuring a smooth user experience from day one.
Support office technology including meeting rooms, printers and AV equipment.
Assist with IT projects and rollouts.
Participate in device lifecycle management, including laptop builds, replacements, stock management and asset tracking.
Support user access management, including password resets, MFA setup and troubleshooting, and permission requests.
Requirements
Strong customer service and communication skills (user-facing role).
Microsoft 365 administration and troubleshooting experience.
Entra/AD experience
Intune-managed device support (laptops and mobiles).
Ability to work independently and own tickets through to resolution.
Excellent troubleshooting and analytical skills.
Comfortable supporting both in-office and remote users.
Ability to communicate technical information to non-technical users.
Desirable Experience
Microsoft Intune
MFA (Microsoft Authenticator)
Autopilot deployments
Microsoft Defender
SharePoint administration
Cyber security awareness
Company at a glance
Proxima works with Chief Procurement Officers who expect procurement to deliver measurable performance, support growth, and lead with confidence. We help CPOs strengthen procurement capability, improve commercial outcomes, and build high-performing teams that can operate at scale in complex organizations.
Procurement for the Bold is about making clear commercial choices, acting decisively, and backing procurement to deliver real impact.
CPOs work with Proxima to
- Deliver cost and value outcomes that stand up to executive scrutiny
- Strengthen category strategy, sourcing decisions, and supplier leverage
- Build procurement operating models that support growth
- Equip procurement teams with the skills, tools, and confidence to perform
- Increase procurement’s credibility with the C suite and the board
We focus on what works in practice, not theory.
Expertise that delivers.
Our teams bring deep functional procurement experience and understand the realities of running procurement in large, complex organizations. We work alongside client teams to ensure improvements are embedded in day-to-day operations, not left as recommendations.
Proxima is part of Bain & Company, combining the focus of a specialist procurement consultancy with access to global insight, scale, and best practice.
Built for leaders. Powered by people..
Procurement performance depends on people as much as process. We help CPOs build procurement functions that attract strong talent, develop future leaders, and create teams that are confident, capable, and commercially respected.
If you believe procurement should lead with confidence and deliver at pace, you are in the right place.
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