Order Entry Coordinator
About this role
Provisur is an industry leader that pushes the boundaries of ingenuity, bringing precision-engineered food processing equipment, aftermarket parts and service to customers around the world. We specialize in defrosting, grinding, mixing, separating, forming, and slicing equipment, offering leading brands and solutions across diverse applications. Our company culture is built on collaboration, continuous improvement, and a commitment to excellence. We take pride in empowering our employees, offering opportunities for professional growth, and creating an environment where everyone plays a role in our shared success. Join us and be part of an innovative, forward-thinking global team that is shaping the future of food processing. Learn more by exploring our videos at jobs.jobvite.com/provisur!
The Order Entry Coordinator provides support for aftermarket parts inquiries by processing orders, quotes, returns, and customer requests. They maintain accurate customer records, coordinate pricing and shipping details with internal teams, and assist with inventory, shipment updates, and customer ordering portals.
- Receive and process customer quotes, orders, and exchanges.
- Identify and resolve order and shipping errors and customer returns.
- Track orders and update customers as necessary.
- Expedite the flow of customer orders with inventory control and shipping.
- Proactively identify and offer other aftermarket parts to customers specific to their needs.
- Maintain customer ordering portals and related contact information.
- Identify customer shipping issues and weaknesses, collaborate with department manager and coworkers to aid in resolution.
- Maintain customer asset and contact database in ERP and CRM systems.
- Prepare commercial credit memos on returns to resolve billing issues.
- A creative thinker who enjoys solving problems and implementing solutions
- A lifelong learner with a passion for continuous improvement
- High school diploma or equivalent; Associates Degree in Business preferred.
- Two years of experience in a related field working with customers and/or order fulfillment.
- One year of experience in Original Equipment Manufacturing (OEM) part sales support.
- Two years of experience in People Soft System or comparable Order Management system.
- Experience in CRM systems. Salesforce experience preferred.
- Proficient in MS Office, Windows, Outlook, and intermediate Excel
- Strong verbal and written communication skills
- Tactful and professional customer service approach
- Basic math proficiency
- Familiarity with PeopleSoft order management preferred
What You’ll Enjoy:
- Healthy work/life balance on a team that collaborates well and truly enjoys working together
- Environment where we promote from within, cross-train and provide ongoing skill development
- Robust benefits package including great health insurance, holiday pay, and employee referral bonuses!
- Retirement savings (401k) opportunities
- A hybrid work policy and ample paid time off (PTO)
- Continuing education assistance
- A company dedicated to the local community that gives back through charitable contribution
Company at a glance
Provisur’s legacy of industry-leading brands has manufactured innovative industrial food processing equipment for more than 50 years. Customers use our innovative solutions around the world. Our more than 350 global patents form part of an extensive portfolio of the industry’s most trusted, highest-performing brands.
Provisur joined the Fortifi family of companies in December 2025. As part of Fortifi Food Processing Solutions, Provisur continues to transform the food processing industry with sustainable operational efficiency.
Headquartered in Mokena, Illinois, Provisur provides local support through a global network of sales and service locations. Like all Fortifi companies, we base many of our foremost innovations on what our customers need to enhance product taste and quality, increase throughput, and compete in new and evolving markets. We take the time to support our customers fully and invest in creating progressive solutions that meet their challenges.
Our goal is simple: push the boundaries of technology, application innovation and service to give our customers the most value possible.
We help our customers achieve high performance by offering a portfolio of leading equipment brands across applications, including AM2C®, Beehive®, Cashin®, Formax®, Hoegger® Lutetia®, and Weiler®. Our portfolio also includes our own proprietary technologies and a range of automation and customizing solutions.
Our key solution areas
- Grinding, mixing, forming, coating, cooking, and freezing
- Form pressing, slicing and sliced product handling
- Protein recovery separation technologies
- Defrosting, marinating and cooking tumblers and chambers
To support our global customer base, Provisur has established factories, offices and service support centers in the USA, France, The Netherlands, Switzerland, Brazil, China, and Thailand.
Top Benefits
- Health Insurance
- Holiday Pay
- Employee Referral Bonuses
- 401k
- Hybrid Work Policy
- Paid Time Off
- Continuing Education Assistance
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