Field Service Supervisor - Slicing Equipment
About this role
The Field Service Supervisor will oversee all service-related activities for Slicing product line, including technical support, repairs, documentation, troubleshooting, and order processing as needed. This role is responsible for coordinating and assigning daily tasks to Field Service Technicians (FSTs), ensuring efficient execution and high levels of customer satisfaction. The supervisor will also provide hands-on technical guidance and support to the FST team. This position will travel approximately 40% of the time.
- Lead a team of FSTs in all service-related activities for the Slicing product line, including scheduling, technical support, repairs, documentation, troubleshooting, and order processing.
- Coordinate and manage equipment installations, assign personnel, and oversee scheduling to ensure efficiency.
- Supervise FST service visits, review trip reports, follow up on open issues, and ensure timely completion of work orders.
- Manage and assign FST activities to ensure efficient resolution of service needs, while maintaining high levels of customer satisfaction.
- Oversee the accurate and timely documentation of service calls, support visits, machine shipments, installations, and customer invoicing.
- Address warranty concerns and manage Maintenance Agreements to minimize customer downtime.
- Ensure service project timelines are maintained, delivering exceptional service outcomes.
- Promote safety and foster continuous development within the FST team through training initiatives.
- Supervise multiple field projects while promoting collaboration across manufacturing, assembly, engineering, sales, marketing, and new product development teams.
- Conduct customer visits to support FSTs, resolve complex technical issues, lead audits and PM inspections, and collaborate with sales to identify commercial opportunities.
- Suffer from boredom - you’ll constantly take on new challenges, learn new skills, and collaborate with a variety of coworkers and customers around the world.
- Max out - you’ll step into the same role where many of our leadership team members started, you’ll see plenty of advancement opportunities and chances to earn overtime
- A tinkerer who loves to uncover how things work and resolve technical issues.
- A tech-savvy leader with a solid understanding of mechanical and/or electrical systems, capable of guiding your team through complex issues.
- A lifelong learner with a passion for advancing your career and seeing beyond your own backyard.
- Associate’s or Bachelor’s degree in Mechanical or Electrical Engineering, Industrial Technology, Business Management, or a related field preferred.
- Minimum of 3 years of supervisory experience in a technical service environment.
- At least 5 years of hands-on technical experience with mechanical, hydraulic, electrical, and electronic systems.
- Proven leadership skills with a focus on team development and performance.
- Excellent verbal and written communication skills, with a strong sense of professionalism and customer service.
- Proficiency in Microsoft Office and general computer applications.
- Environment where we promote from within, cross-train and provide ongoing skill development
- Robust benefits package including great health insurance, holiday pay, employee referral bonuses, and even pet insurance!
- Retirement savings (401k) opportunities
- A remote work policy and ample paid time off (PTO)
- Continuing education assistance
- A company dedicated to the local community that gives back through charitable contributions
$110,000 - $115,000 per year. This position is eligible for a bonus incentive plan, based on company and/or individual performance.
Company at a glance
Provisur’s legacy of industry-leading brands has manufactured innovative industrial food processing equipment for more than 50 years. Customers use our innovative solutions around the world. Our more than 350 global patents form part of an extensive portfolio of the industry’s most trusted, highest-performing brands.
Provisur joined the Fortifi family of companies in December 2025. As part of Fortifi Food Processing Solutions, Provisur continues to transform the food processing industry with sustainable operational efficiency.
Headquartered in Mokena, Illinois, Provisur provides local support through a global network of sales and service locations. Like all Fortifi companies, we base many of our foremost innovations on what our customers need to enhance product taste and quality, increase throughput, and compete in new and evolving markets. We take the time to support our customers fully and invest in creating progressive solutions that meet their challenges.
Our goal is simple: push the boundaries of technology, application innovation and service to give our customers the most value possible.
We help our customers achieve high performance by offering a portfolio of leading equipment brands across applications, including AM2C®, Beehive®, Cashin®, Formax®, Hoegger® Lutetia®, and Weiler®. Our portfolio also includes our own proprietary technologies and a range of automation and customizing solutions.
Our key solution areas
- Grinding, mixing, forming, coating, cooking, and freezing
- Form pressing, slicing and sliced product handling
- Protein recovery separation technologies
- Defrosting, marinating and cooking tumblers and chambers
To support our global customer base, Provisur has established factories, offices and service support centers in the USA, France, The Netherlands, Switzerland, Brazil, China, and Thailand.
Top Benefits
- Health insurance
- Holiday pay
- Employee referral bonuses
- Pet insurance
- Retirement savings (401k)
- Paid time off (PTO)
- Continuing education assistance
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