Lead Service Operations Engineer

Application Support Engineer – Laboratory Information Management Systems (LIMS/LIS)

Company: Providence Global Center
Experience: 5–8 Years
Location: [Hyderabad / Office]
Employment Type: Full-Time

About the Role

Providence Global Center is seeking a skilled Application Support Engineer with experience in Laboratory Information Management Systems (LIMS/LIS) to support day-to-day operations, system maintenance, and integrations. This role will work closely with SMEs and senior engineers while also independently handling incidents, troubleshooting, and system enhancements.

Key Responsibilities

Application Support & Operations

• Provide L2/L3 support for LIS/LIMS applications in on-premises and Azure Cloud environments. 
• Monitor system performance and ensure high availability of applications. 
• Independently troubleshoot and resolve incidents within defined SLAs. 

Laboratory Workflow & Integration Support

• Support end-to-end laboratory workflows including order entry, processing, and result reporting. 
• Assist in maintaining integrations between lab instruments, middleware, LIS, and EHR systems. 
• Work with HL7 interfaces to monitor, troubleshoot, and resolve data flow issues. 

Clinical Coding & Mapping

• Work with clinical coding systems such as LOINC, SNOMED, ICD, and CPT. 
• Troubleshoot issues related to code mapping, test catalog configuration, and data discrepancies. 
• Support accurate and consistent data exchange across systems. 

Incident, Problem & Change Management

• Handle service tickets, incidents, and service requests efficiently. 
• Support root cause analysis (RCA) and problem management initiatives. 
• Participate in change management activities including deployments and upgrades. 

System Maintenance & Enhancements

• Perform routine system maintenance, patching support, and application upgrades. 
• Assist in environment validation and post-deployment verification. 
• Document configurations, procedures, and troubleshooting steps. 

Collaboration & Continuous Improvement

• Work closely with SMEs, developers, vendors, and cross-functional teams. 
• Contribute to knowledge base articles and SOP documentation. 
• Identify opportunities for process improvements and automation. 

Required Qualifications

• 5–8 years of experience in application support, preferably in LIS/LIMS environments. 
• Good understanding of laboratory workflows and clinical systems. 
• Hands-on experience with clinical coding standards: LOINC, SNOMED, ICD, and CPT. 
• Experience troubleshooting code mapping and interface issues. 
• Working knowledge of HL7 messaging and interface support. 
• Experience supporting integrations (lab instruments, middleware, LIS, EHR). 
• Exposure to Azure Cloud and/or on-prem infrastructure environments. 
• Understanding of ITIL processes (Incident, Problem, Change Management). 
• Strong troubleshooting and analytical skills. 
• Ability to work independently and manage priorities effectively. 
• Good communication and collaboration skills. 

Preferred Qualifications

• Experience in healthcare or clinical laboratory domain. 
• Basic scripting or automation knowledge is a plus. 
• Certifications in ITIL, Azure, or related technologies.